Briyonna Denson

• Answer all incoming front desk calls

•Handle all admin needs

• Watching front lobby

• Handle employees needs (when coming to front desk)

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Completed Payroll every week
• Weekly coaching/training for agents

• Served customers and proved excellent service
• Tracked orders and inventory movements
• Kept front operating productively and working on tasks to meet business and customer needs
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Educated customers on product and service details and information
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas