Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
JAYLEN HEMSTOCK
Open To Work

JAYLEN HEMSTOCK

Wallace,MI

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeHuman Resources Assistant

Work Type

Part TimeFull Time

Location Preference

RemoteHybrid
Location: Wallace, MI
Open to relocation: Yes

Salary Range

$17/hr - $30/hr

Important To Me

Work-life balanceFlexible work hoursWork from home optionTeam Building / Company Retreats

Summary

Results-oriented customer service professional with over five years of experience in high-volume client communication and administrative operations. Successfully managed 90+ daily multi-channel interactions, effectively resolving complex inquiries and objections. Skilled in optimizing CRM pipelines and building rapport to enhance brand loyalty and deliver exceptional support.

Overview

15
15
years of professional experience

Work History

Scheduling Agent & Confirmations Team

BluStar Connections
Remote
10.2023 - 12.2025
  • Achieved 97% review confirmation rate through proactive multi-channel communications via phone and email.
  • Orchestrated high-volume scheduling pipelines with advanced CRM tools for financial advisor reviews.
  • Consistently exceeded performance metrics and KPIs in a structured virtual environment.
  • Streamlined critical data and logistics for stakeholders across multiple locations and time zones.

Daycare Teacher's Assistant

Kids R Us University
Menominee, MI
2022 - 2023

Crew Member

Dunkin' Donuts
Menominee, MI
2021 - 2022

Bank Teller

Flagstar Bank
Stephenson, MI
08.2020 - 01.2021
  • Provided exceptional customer service by processing financial transactions, including deposits, withdrawals, and loan payments.
  • Resolved high-volume inquiries regarding banking products and services at first point of contact.
  • Responded promptly to customer inquiries, resolving issues and processing transactions efficiently.
  • Addressed customer complaints professionally, contributing to overall satisfaction levels.
  • Maintained regulatory compliance through daily verification of customer identification and cash drawer balancing with zero discrepancies.

Swim Instructor

Charlotte Swim Academy
Charlotte, North Carolina
08.2019 - 05.2020

Professional Nanny

For Various Families
06.2009 - 04.2019

Team Member

Chick-fil-A
Charlotte, North Carolina
03.2017 - 05.2018

Education

High School Diploma -

Minnesota Virtual Academy
Minnesota
06-2016

Skills

  • Scheduling and administrative support
  • Client relations and engagement
  • Customer service excellence
  • Odoo CRM and Microsoft Office proficiency
  • Attention to detail and accuracy
  • Remote work proficiency
  • Remote collaboration skills
  • Independent project management
  • Workflow optimization strategies
  • Data analysis capabilities
  • Problem assessment skills
  • Multitasking abilities
  • Effective communication
  • Conflict resolution techniques

Timeline

Scheduling Agent & Confirmations Team

BluStar Connections
10.2023 - 12.2025

Bank Teller

Flagstar Bank
08.2020 - 01.2021

Swim Instructor

Charlotte Swim Academy
08.2019 - 05.2020

Team Member

Chick-fil-A
03.2017 - 05.2018

Professional Nanny

For Various Families
06.2009 - 04.2019

Daycare Teacher's Assistant

Kids R Us University
2022 - 2023

Crew Member

Dunkin' Donuts
2021 - 2022

High School Diploma -

Minnesota Virtual Academy

Similar Profiles

  • Laura E. DieckmeyerLaura E. Dieckmeyer

    Scheduling Agent at UNFI Inc.Scheduling Agent at UNFI Inc.

  • Anna FlynnAnna Flynn

    Radiology Scheduling Agent II at Midstate Radiology AssociatesRadiology Scheduling Agent II at Midstate Radiology Associates

  • Audrey HickmanAudrey Hickman

    Transplant Scheduling Team Lead/Patient Access Rep III at Memorial Hermann HospitalTransplant Scheduling Team Lead/Patient Access Rep III at Memorial Hermann Hospital

  • Shiquita BriscoeShiquita Briscoe

    <ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul> at United States Agency of International Development (USAID)<ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul> at United States Agency of International Development (USAID)

CREATE PROFILE
JAYLEN HEMSTOCK