JAYLEN L. JOYNER
West Columbia,SC
Summary
Dependable, people-oriented professional employee. Experience includes over 6 years of customer service in the Retail, Food Service industries and healthcare. Trustworthy, creative leader with outstanding time management, problem-solving, and training skills. Prides himself on being punctual and successful facilitating team projects.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Lexington Medical Center hospital
01.2023 - Current
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service
- central processing
- collecting blood from baby's by capillary process.
- drug screen certification
Front-end Supervisor
LOWE’S
02.2022 - 12.2022
- Supervise 10-15 cashiers and Pro Services employees to ensure good customer service and oversee front-end operations
- Train 4-5 new employees at a time to ensure consistency in policies and procedures as well as excellent customer service
- Assist with scheduling to ensure adequate coverage at all times in all front-end and specialty service areas
- Continuously coach employees giving feedback to improve efficiency and performance standards
- Conduct safety walks to identify and report hazards and ensure employees are following PPE and safety requirements
- Perform closing operations to reconcile registers/safe, fill out contract orders, ensure store is secure for the night, and ready for the next morning
Trainer
CHICK-FIL-A
02.2018 - 12.2022
- Trained new employees according to company guidelines to ensure consistency and maintain the company’s high-quality standards
- Oversaw new hires to ensure success and encourage a positive work environment
- Scheduled training sessions that accommodated new employees’ availability
- Learned new methods that implemented open communication and hands-on training, improving training effectiveness
Student Nursing Assistant
LEXINGTON 2 INNOVATION CENTER
01.2020 - 06.2020
- Provided care for elderly patients recovering from surgeries, injuries, or accidents by assisting with activities of daily living (ADLs)
- Monitored patient health status by checking vital signs and urine intake/output, and notified nursing staff of any concerns
- Transported patients to different areas of the facility, assisting with movement as needed to prevent injuries or accidents
Education
Emergency Medical Technician -
Midlands Technical College
Columbia, SC02.2023
Phlebotomy Technician Training -
Midlands Technical College
Columbia, SC12.2022
Healthcare Pre-Apprenticeship: Job Readiness - Customer Service & Electronic Health Records Training
Midlands Technical College
Columbia, SC11.2022
Essential Skills - Critical Thinking, Communication, Teamwork, Professionalism & Personal Accountability
Midlands Technical College
Columbia, SC10.2022
Skills
- Windows
- Word
- Excel
- PowerPoint
- Internet Applications
- Customer service
- Problem-solving
- Teamwork and collaboration
Timeline
Phlebotomist
Lexington Medical Center hospital
01.2023 - Current
Front-end Supervisor
LOWE’S
02.2022 - 12.2022
Student Nursing Assistant
LEXINGTON 2 INNOVATION CENTER
01.2020 - 06.2020
Trainer
CHICK-FIL-A
02.2018 - 12.2022
Phlebotomy Technician Training -
Midlands Technical College
Healthcare Pre-Apprenticeship: Job Readiness - Customer Service & Electronic Health Records Training
Midlands Technical College
Essential Skills - Critical Thinking, Communication, Teamwork, Professionalism & Personal Accountability
Midlands Technical College
Emergency Medical Technician -
Midlands Technical College
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