JAYLEN LOUIS
Brockton,MA
Summary
Professional with strong expertise in rental management, ready to drive operational efficiency and customer satisfaction. Proven ability to navigate complex logistics, coordinate teams, and adapt to evolving demands. Strong skills in negotiation, customer service, and inventory management, ensuring seamless operations and positive outcomes. Reliable team collaborator focused on achieving results and enhancing overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Rental Manager
Penske Truck Rental
Braintree, MA
11.2024 - Current
- Coordinated rental agreements and processed transactions to facilitate smooth customer experiences and satisfaction.
- Managed fleet inventory through effective tracking systems and the use of the transport platform Draiver, optimizing vehicle availability for customers' diverse needs.
- Trained and supervised staff on best practices in customer service and operational procedures within the branch.
- Cultivated relationships with corporate clients, driving repeat business through exceptional service delivery and follow-up.
- Oversaw vehicle maintenance schedules, ensuring compliance with safety standards while minimizing downtime for rentals.
- Executed daily branch operations including cash management, reporting, credit and inventory checks to maintain accuracy and efficiency.
- Increased customer satisfaction by addressing and resolving rental issues promptly and professionally.
- Contributed to company revenue by upselling additional services and products to customers.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Coordinated with our 24/7 roadside department to assist customers in the event of a breakdown, even after operating hours
Business Marketing Associate
WR Boutique Hotel S.A.
12.2023 - 10.2024
- Assist Executive Marketing Director with business strategies for selling rooms.
- Optimizing websites for the search engines
- Capturing sales leads
- Building email campaigns
- Creating a connection with target audience, specifically oversea travelers
- Assisting with the management of OTAs and Social Media Platforms
BOPIC Team Member
BJ’s Wholesale Club
Stoughton, MA, USA
08.2023 - 11.2023
- Gathered various groceries, electronics, and other items on behalf of the members of the wholesale club in a timely manner
- Carefully organized said items by category to be ready for pickup (cold items refrigerated, frozen items in the freezer)
- Delivered orders to the customer directly via curbside pickup or to delivery drivers via Instacart or Doordash
- Maintained BJ’s excellent customer service experience by providing active shoppers directions towards what they were looking for item prices, availability, etc.
- Worked with a team to ensure cleanliness, and organization.
Wireless Sales Expert
Wireless Advocates
Avon, MA, USA
12.2020 - 12.2022
- Provide customers with knowledgeable information regarding cellular phones and services
- Facilitate wireless sales including credit checks, contract signing and phone activation
- Focus on obtaining sales goals, up sales and accessory attachments
- Handle daily store operations including opening, closing, cash management and inventory
- Upkeep on planograms, product pricing, sales signs and overall look and feel of department
- Maintain and monitor inventory on cell phone devices and accessories
- Technical support for new and existing customers
- Acting lead & manager during gaps in leadership coverage
- Assisted with training new associates including new leadership
- Traveled to various stores to assist with coverage gaps
- Trusted with key hold duties
Intern- Various Departments
Beth Israel Deaconess Milton Hospital
Milton, MA, USA
06.2014 - 02.2021
- Assisted with patient transport, documentation and filing of medical records
- Attended, supervised and set up health cares
- Responsible for filling and emptying confidential charts and papers
- Maintained upkeep of office space
- Worked effectively with others in emptying filing rooms and maintaining cleanliness
Education
Bachelor of Science - Business Management
Bridgewater State University
05-2024
High School -
Canton High School
06-2018
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Highly skilled with computers and applications
- Non-Profit and Outreach Resourcing Skills
- Microsoft Office
- Tableau
- IBM SPSS Statistics
- Draiver
Certification
- Medical DOT License - [2024-2026]
Timeline
Assistant Rental Manager
Penske Truck Rental
11.2024 - Current
Business Marketing Associate
WR Boutique Hotel S.A.
12.2023 - 10.2024
BOPIC Team Member
BJ’s Wholesale Club
08.2023 - 11.2023
Wireless Sales Expert
Wireless Advocates
12.2020 - 12.2022
Intern- Various Departments
Beth Israel Deaconess Milton Hospital
06.2014 - 02.2021
Bachelor of Science - Business Management
Bridgewater State University
High School -
Canton High School