Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylen Mack

Aurora,CO

Summary

Dedicated and customer-focused professional with over a decade of experience supporting operations in various settings. Proven track record in data entry, customer service, sales, and cash handling. Motivated by a desire to consistently exceed customer satisfaction. Reliable expert ready to contribute to team success.

Overview

6
6
years of professional experience

Work History

Assistant Manager

U-Haul
07.2023 - Current
  • Successfully managed a team of 10 employees, increasing productivity by 20% and reducing operational costs by 10%. I have extensive experience in managing daily operations, implementing cost-saving strategies, and training staff to ensure customer satisfaction. My expertise in problem-solving, organization, and leadership has enabled me to exceed expectations and drive business growth

Night Assistant Manager/Relief

QuikTrip
04.2021 - 08.2024
  • Oversaw inventory control, minimizing waste and maximizing profitability by 5%
  • Would complete overnight money audits, and keep cash levels low
  • Inventory control, cash handling, POS systems
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Implemented customer loyalty programs resulting in a 4% increase in repeat business

Team Lead/Customer Service Representative

Airbnb
06.2019 - 09.2023
  • Supervised a team of 8 customer service representatives in a high-volume call center environment
  • Created and maintained standard operating procedures for the call center, ensuring consistent and efficient handling of customer inquiries and complaints
  • Resolves customer issues efficiently, reducing escalations by 7% and improving customer satisfaction
  • Monitored calls for quality assurance purposes, providing feedback and coaching to improve representative performance

Education

Associate's degree - Communications

Community College of Denver
Denver, CO
06.2016

Skills

  • Microsoft Word
  • Team Management
  • Marketing
  • Microsoft Office
  • Microsoft Outlook
  • Dispatching
  • Public Relations
  • Social Media Management
  • Microsoft Excel
  • Sales
  • Digital Marketing
  • Typing
  • Google Analytics
  • Shift Management
  • Supervising Experience
  • Management
  • Customer support
  • Money handling
  • Customer service

Timeline

Assistant Manager

U-Haul
07.2023 - Current

Night Assistant Manager/Relief

QuikTrip
04.2021 - 08.2024

Team Lead/Customer Service Representative

Airbnb
06.2019 - 09.2023

Associate's degree - Communications

Community College of Denver

Similar Profiles

CREATE PROFILE