JAYLEN MARTIN
Indianapolis,IN
Summary
To secure an opportunity with a reputable organization to expand learning, knowledge, and skills, while making a significant contribution to the success of the company.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
GUEST SERVICES
Dicks Sporting Goods
Indianapolis, IN
05.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assited in maintaining satisfaction scores above 95%
GUEST SERVICES
Kingdom
LOUISVILLE, KY
04.2020 - 10.2020
- Responsible for providing customer service to park guests
- Provided service information and increased customer service scores
- Conflict resolution
- Performed Inventory management
Car Detailer and Porter
CAR WASH & DETAIL, IMMACULATE CONCEPTS INC
LOUISVILLE, KY
07.2019 - 07.2020
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed and buffed vehicle bodies for professional shine.
- Facilitated reconditioning process by moving vehicles from one department to next.
Education
General Education Diploma -
Franklin Central High School
Indianapolis, IN 08.2018 - 05.2022
Skills
Inventory ManagementCustomer ServiceTechnology Certification
Operate various types of vehicles
Timeline
GUEST SERVICES
Dicks Sporting Goods
05.2021 - Current
GUEST SERVICES
Kingdom
04.2020 - 10.2020
Car Detailer and Porter
CAR WASH & DETAIL, IMMACULATE CONCEPTS INC
07.2019 - 07.2020
General Education Diploma -
Franklin Central High School
08.2018 - 05.2022