Jaylen McMillan
Broadway,VA
Summary
Entry-level IT professional with hands-on customer service experience, and a strong foundation in cybersecurity. Over three years at Target, I developed excellent communication, patience, and problem solving skills, and I am now applying those strengths to technical environments. Currently pursuing an associate degree in Cybersecurity at BRCC, with a trade degree from Massanutten Technical Center. Comfortable troubleshooting hardware and software issues, supporting users, and explaining technical concepts in simple terms. Eager to grow in a help desk, IT support, or technician role, where both technical ability and customer-first thinking are important.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Harrisonburg , VA
01.2025 - 07.2025
- Monitored premises to prevent unauthorized access and ensure safety protocols.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and emergency situations following established procedures.
- Collaborated with law enforcement during incidents to provide necessary information.
Service Advocate
Target
10.2021 - 01.2025
- Company Overview: Service Advocate
- Assisting guests by answering questions and communicating
- Training new coworkers
- Professionally respond to phone calls and questions from guests and employees
- Problem-solving
- Service Advocate
IT/Cyber Intern
Massanutten Technical Center
08.2021 - 06.2023
- Company Overview: IT/Cyber Intern
- Provided IT Help desk support to staff and students
- Update Operating Systems and software
- Hardware troubleshooting
- Security assessment and training
- Basic network troubleshooting
- IT/Cyber Intern
Education
Cybersecurity -
Blue Ridge Community College
Weyers Cave, Virginia05-2026
Cybersecurity -
Massanutten Technical Center
Harrisonburg, Virginia06.2023
Advanced High School Diploma -
Broadway High School
Broadway, Virginia06.2023
Skills
- Hardworking
- Networking
- Computer hardware
- Linux
- Independent work
- Teamwork
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer communication
- Leadership
- Communication skills
Certification
Comptia ITF+
Microsoft Office Specialist
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
01.2025 - 07.2025
Service Advocate
Target
10.2021 - 01.2025
IT/Cyber Intern
Massanutten Technical Center
08.2021 - 06.2023
Cybersecurity -
Blue Ridge Community College
Cybersecurity -
Massanutten Technical Center
Advanced High School Diploma -
Broadway High School
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