Karen Santa Cruz
Professional
Clinton Township,MI
Summary
Dynamic Security Officer with over 5 years of experience in safety management and customer service. Skilled in executing routine inspections, enforcing safety protocols, and maintaining compliance, leading to enhanced site security. Achieved the highest club rewards sales for six consecutive months, showcasing proven sales expertise. Equipped with Taser Training certification, capable of effective response during emergencies. Eager to bring extensive skills in security and crisis management to a forward-thinking company aiming to innovate in traditional industries.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Officer
IC-Intercom
06.2024 - 06.2025
- Executed routine perimeter inspections to ensure site security and compliance with safety standards.
- Enforced comprehensive bag inspections to detect prohibited items, safeguarding site safety.
- Maintained adherence to company policies and procedures while fostering a professional and approachable demeanor.
- Documented and issued visitor badges, meticulously logging incoming vehicles and vendor personnel.
- Monitored access control protocols for vehicles entering and exiting garages or other parking areas, ensuring authorized access only.
- Utilized hand-held radios, cell phones, and other communication devices to coordinate with team members and promptly report incidents, ensuring constant communication.
- Collaborated with local authorities, emergency personnel, and onsite staff to enhance safety and crisis management; responded swiftly to alarms, disturbances, and emergency situations, following established protocols.
Day shift Security Officer
Desert Diamond Casino & Entertainment
11.2021 - 08.2023
- Delivered front-line guest service support, guaranteeing a welcoming and positive experience for all visitors.
- Monitored the gaming floor, entrances, and high-risk areas through direct observation and CCTV systems to deter theft, fraud, and disturbances.
- Conducted regular foot patrols across the casino floor, hotel areas, and parking facilities to ensure safety for all team members and visitors in a professional manner.
- Facilitated cash escorts to and from table games, adhering to strict protocol guidelines and reporting all transactions.
- Achieved the highest club rewards sales for six consecutive months, showcasing sales expertise.
- Performed guest services including medical assistance and compiling slip and fall reports.
- Observed guest behavior for signs of alcohol and substance abuse, reporting to appropriate authorities.
- Verified all IDs and badges for employees and vendors, restricting access to authorized areas.
- Certified in Taser Training, enhancing response capabilities.
Correctional Officer
Arizona State Prison Complex
06.2020 - 06.2021
- Managed electronic door access and intercom systems to control inmate traffic while maintaining safety protocols.
- Conducted thorough searches of inmates, visitors, and incoming property (bags, packages, mail) to prevent contraband from entering the facility.
- Maintained radio communications with response teams, performing perimeter checks from the control room to ensure the safety of inmates and staff.
- Monitored and documented visitor entry/exit using electronic access systems, ensuring accurate tracking of all non-inmate personnel.
- Operated electronic door control systems to manage access during searches, lockdowns, and inmate movements.
- Supervised inmate movement within housing units, recreational areas, and medical or educational facilities.
In-house Bookkeeper
Faith Center
03.2016 - 06.2020
- Coordinated events and managed organizational logistics.
- Volunteered in youth ministry, providing mentorship and support.
- Maintained accurate records as a specialist.
- Handled accounts payable and receivable efficiently.
Temporary & Contract positions
Account Temps/Kelly Services
01.2014 - 02.2016
- Investigated Medicaid billing information and resolved disputed claims efficiently to ensure timely reimbursement and compliance.
- Verified CPT/HCPCS and ICD codes for Medicaid claims, maintaining compliance with federal and state guidelines.
- Collaborated with insurance companies and billing teams to resolve claim issues and update patient accounts for underpayments, denials, and overpayments.
- Followed up on unpaid or rejected claims by communicating with payers and providers for resolution.
- Educated patients on billing inquiries, insurance coverage, and payment options.
- Maintained the confidentiality of patient information in accordance with HIPAA guidelines.
Temporary & Contract positions
Account Temps/Kelly Services
07.2010 - 02.2016
- Supported the payroll department by collecting, verifying, and entering employee timecards, PTO, and hours for accurate payroll processing.
- Facilitated weekly payroll runs by preparing timesheets, resolving discrepancies, and updating employee records.
- Maintained confidential payroll files and ensured compliance with company and labor regulations.
- Addressed employee inquiries related to pay, timekeeping, and schedules in a professional manner.
Warehouse Coordinator
Edag, Inc.
05.2008 - 12.2009
- Oversaw daily warehouse operations including shipping, receiving, inventory management, and material handling.
- Scheduled and monitored inbound and outbound deliveries to ensure timely and accurate shipments.
- Maintained accurate inventory records utilizing ERP systems and conducting regular cycle counts.
- Collaborated with production, purchasing, and logistics teams to facilitate efficient material flow, supporting manufacturing schedules.
- Enforced safety protocols and ensured OSHA compliance throughout the warehouse.
- Managed packaging, labeling, and documentation to adhere to client and regulatory requirements.
- Resolved discrepancies in orders, inventory, or shipments by identifying root causes and providing corrective actions.
- Monitored consistent material flow to enhance manufacturing efficiency and meet production targets.
Line Production
Chrysler
06.2004 - 07.2008
- Operated manufacturing machinery and equipment proficiently.
- Sorted and shelved products appropriately.
- Inspected supplies and maintained accurate inventory levels.
- Prepared orders for shipment with attention to detail.
- Conducted product inspections for defects, ensuring compliance with quality guidelines.
- Accurately labeled products for distribution.
- Adhered to safety protocols while collaborating with staff and supervising teams.
Education
High School Diploma -
Skills
Data Entry
Inventory Control
CRM
Management
Analytical Thinking
Task Management
Time Management
Problem-Solving
Collaboration
Customer Service
Adaptability
Detail-Oriented
Consulting
Needs Assessment
Knowledge Transfer
Relationship Building
Administrative
Note Taking
Scheduling
Dependability
Hardworking
Flexibility
Trainable
Teamwork
Presentation
Career Coaching
Passionate
Competitive
Motivated
Certification
Certified in Taser Training
Timeline
Security Officer - IC-Intercom
06.2024 - 06.2025
Day shift Security Officer - Desert Diamond Casino & Entertainment
11.2021 - 08.2023
Correctional Officer - Arizona State Prison Complex
06.2020 - 06.2021
In-house Bookkeeper - Faith Center
03.2016 - 06.2020
Temporary & Contract positions - Account Temps/Kelly Services
01.2014 - 02.2016
Temporary & Contract positions - Account Temps/Kelly Services
07.2010 - 02.2016
Warehouse Coordinator - Edag, Inc.
05.2008 - 12.2009
Line Production - Chrysler
06.2004 - 07.2008
Ferndale High - High School Diploma,