JAYLEN MCSWAIN
Lehigh Acres
Summary
Skilled at leading customer service teams with strong focus on achieving high satisfaction levels and resolving issues quickly. Proficient in organizing workflows, mentoring staff, and implementing effective service policies, ensuring seamless operations and minimal errors. Conscientious approach guarantees thorough attention to detail and consistent results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OR Unit Aide
NCH North Naples Hospital
Naples, FL
11.2025 - Current
- **Assisted nursing staff in delivering patient care by preparing necessary medical equipment and supplies.**
- **Transported patients safely to various departments while ensuring comfort and adherence to safety guidelines.**
- **Maintained patient records accurately in compliance with HIPAA regulations and hospital protocols.**
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Coordinated patient positioning and comfort during surgeries, enhancing overall procedural effectiveness and safety.
- Participated in team briefings to discuss daily surgery schedules and specific patient needs effectively.
- Implemented efficient inventory management practices for surgical supplies, minimizing waste while optimizing resource availability.
- Assisted in the documentation of surgical procedures, ensuring accurate record-keeping for compliance purposes.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
- Coordinated with biomedical engineering teams to ensure all surgical equipment was in proper working order, minimizing delays or complications during surgeries.
Customer Service Lead
Lee health
Fort Myers, FL
04.2024 - 11.2025
- Managed escalated situations with difficult customers while preserving positive relationships.
- Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Tracked customer service metrics including response times, resolution rates, and customer feedback scores.
- Scanned patients chart to see how could i assist within needing to speak to provider, or needed a medical question answered
- Input referrals as well as output them to different offices
- Manage cash drawer within all types of payment card and cash
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Provided exceptional customer service to clients in fast-paced call center environment.
Store Manager
Foot Locker
Fort Myers, FL
01.2017 - 06.2024
- Manage Associates and maintain a healthy work environment.
- Exceed customers expectations through building relationships with new and returning customers that would come into the store.
- Also, handle inventory, Audits, as well as visual merchandising (Window, flow of shoes, as well as sales floor).
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
Carpenter/Laborer
Extreme Builders
Maple Shade, NJ
06.2022 - 06.2023
- Company Overview: Commercial construction business, we worked mainly in warehouses such as Amazon, Target, McCormick etc.
- We framed, Blocked, Insulated, within the site we were working on.
- Also we installed doors as well as blocking on the roof when needed.
- Commercial construction business, we worked mainly in warehouses such as Amazon, Target, McCormick etc.
Film Crew
Overtime Athletics
Fort Myers, FL
01.2018 - Current
- Would record high level athletes and make mixtapes for more exposure upon playing upon the next level of basketball and football.
- Would travel to different states for tournaments and games, such as Peach Jam, City of Palms Classic, etc.
- Showcased a lot of nba talent, some of the players i would follow are Dwayne Bacon, Corey Sanders, Anfernee Simmons, Josh Green, Bronny James as well as Bryce and the Booser twins.
- All can be verified Via video and my portfolio.
- Edited raw video footage using post-production software such as Adobe Premiere Pro.
Education
Bachelor of Science (B.S.) - Nursing Candidate
Florida South Western State College
Fort Myers05-2027
College Degree - Business
Florida South Western State College
Fort Myers, US01-2019
High school diploma - US
Fort Myers High School
Fort Myers, FL01-2017
Skills
- Merchandising
- Inventory Control
- Assistant Manager Experience
- Management
- Store Management Experience
- Cash Handling
- Loss Prevention
- POS
- Recruiting
- Retail Sales
- Supervising Experience
- Retail Management
- Payroll
- Customer Service
- Microsoft Word
- Sales
- Commercial Cleaning
- Cash handling
- Customer relations
- Customer service excellence
- Team training and development
- Client engagement
- Payment processing
- Telephone etiquette
- Research and analysis
- Call center experience
- Department operations
- Quality assurance
- Time management
- Patient care
- Attention to detail
- Reliability and punctuality
- Problem-solving
- Critical thinking
- Healthcare terminology
- 70 wpm typing speed
- Appointment scheduling
- Excel spreadsheets
Certification
BLS Certified
Timeline
OR Unit Aide
NCH North Naples Hospital
11.2025 - Current
Customer Service Lead
Lee health
04.2024 - 11.2025
Carpenter/Laborer
Extreme Builders
06.2022 - 06.2023
Film Crew
Overtime Athletics
01.2018 - Current
Store Manager
Foot Locker
01.2017 - 06.2024
College Degree - Business
Florida South Western State College
High school diploma - US
Fort Myers High School
Bachelor of Science (B.S.) - Nursing Candidate
Florida South Western State College
PERSONAL INFORMATION
Authorized To Work: US