Jaylen Pierce
Mentor On The Lake
Summary
Accomplished Shift Manager at Arby's Restaurant with expertise in decision-making and customer service. Successfully trained and mentored new employees, enhancing team performance. Reduced food waste by optimizing inventory management. Proficient in cash handling and adept at resolving customer complaints, ensuring satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Shift Manager
Arby's Restaurant
10.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Kitchen Manager
Andersons Pub Sports and Eatery
08.2021 - 10.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Education
Mentor High
Mentor, OHNo Degree - Veterinary Science
Penn Foster Career School
Scranton, PASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
Timeline
Shift Manager
Arby's Restaurant
10.2022 - Current
Kitchen Manager
Andersons Pub Sports and Eatery
08.2021 - 10.2022
Mentor High
No Degree - Veterinary Science
Penn Foster Career School
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