Jaylen Royster

• Installed, configured, monitored, and maintained secure voice, data, and network communication systems supporting mission-critical operations.

• Coordinated operational technology activities including system troubleshooting, equipment maintenance, software updates, and hardware support to ensure maximum system availability.

• Provided technical support to users and operational teams, diagnosing and resolving hardware, software, connectivity, and system performance issues.

• Maintained enterprise-level LAN/WAN infrastructure including routers, switches, fiber optic networks, and communication equipment.

• Executed preventative maintenance programs and equipment inspections, reducing operational disruptions and improving system reliability.

• Monitored network performance, analyzed system metrics, identified issues, and implemented corrective actions to maintain operational readiness.

• Collaborated with cross-functional teams to support technology implementations, system upgrades, and operational projects across multiple locations.

• Maintained accurate documentation, technical records, maintenance logs, and operational reports to support compliance and continuous improvement initiatives.

• Implemented network security protocols, encryption measures, and access controls to protect sensitive information and ensure system integrity.

• Prioritized and managed multiple assignments simultaneously while meeting strict operational deadlines in dynamic environments.

• Led a team of 6 personnel on system functionality, troubleshooting procedures, and operational best practices.