Jaylen Shepherd
Lexington,KY
Summary
Dynamic and service-oriented professional with a proven track record at KS Bar and Grille, excelling in high-volume dining environments. Skilled in cash handling and problem-solving, I consistently enhanced guest engagement and loyalty through exceptional service and attention to detail, contributing to a positive dining experience.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
KS Bar And Grille
08.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Served high customer volumes during special events, nights, and weekends.
Resident Assistant
Morning Pointe Senior Living
07.2023 - 07.2025
- Assisted residents with daily living activities, enhancing their quality of life.
- Coordinated recreational activities, fostering social engagement among residents.
- Collaborated with healthcare staff to implement personalized care plans for residents.
- Monitored resident health and safety, promptly addressing concerns to ensure well-being.
Team Member
Chick-fil-A
12.2021 - 09.2022
- Delivered exceptional customer service in a fast-paced environment.
- Operated point-of-sale system to process transactions accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Cold Stone Creamery
02.2021 - 12.2021
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Trained new servers on menu offerings and service protocols to enhance team performance.
- Implemented upselling techniques, increasing overall sales through strategic recommendations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
American Eagle Outfitters, Inc
07.2020 - 12.2021
- Provided exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in visual merchandising, optimizing product displays to drive sales and attract customers.
- Managed inventory levels, ensuring accurate stock replenishment to prevent shortages or overstock situations.
- Collaborated with team members to streamline sales processes and improve overall store efficiency.
- Trained new associates on company policies and operational procedures, promoting a cohesive work environment.
Education
High School Diploma -
Henry Clay Highschool
Lexington, KY05-2022
High School Diploma -
Locust Trace AgriScience Center
Lexington, KYAssociate of Arts - Business Marketing
Bluegrass Community And Technical College
Lexington, KY05-2028
Bartending License -
Lexington Bartending School
Lexington, KY11-2025
Skills
- Cash handling
- Guest engagement
- Memory retention
- Menu memorization
- High volume dining
- Sales techniques
- Cash register operation
- Service-oriented mindset
- Beverage preparation
- Drink preparation techniques
- Classic cocktails
- Changing beer kegs
- Garnishing drinks
- Preparing garnishes
- Problem-solving
- Attention to detail
Timeline
Server
KS Bar And Grille
08.2025 - Current
Resident Assistant
Morning Pointe Senior Living
07.2023 - 07.2025
Team Member
Chick-fil-A
12.2021 - 09.2022
Team Member
Cold Stone Creamery
02.2021 - 12.2021
Sales Associate
American Eagle Outfitters, Inc
07.2020 - 12.2021
High School Diploma -
Henry Clay Highschool
High School Diploma -
Locust Trace AgriScience Center
Associate of Arts - Business Marketing
Bluegrass Community And Technical College
Bartending License -
Lexington Bartending School