Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Jaylen Thomas

Cincinnati

Summary

Dynamic sales representative with a proven track record of excelling in collaborative environments while maintaining a solution-oriented mindset. Recognized for strong leadership capabilities, effectively guiding teams and fostering mutual respect and collaboration among colleagues. Expertise in problem-solving, customer service, and time management ensures efficient operations and high levels of client satisfaction. Prepared to leverage these skills to make a significant impact in the Associate Analyst role at Fidelity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Specialist/Digital Rep Sales/Geek Squad Technician

Best Buy
10.2019 - 05.2021
  • Leveraged product knowledge to demonstrate features and benefits.
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Delivered exceptional customer service to guests. Demonstrated use and operation of Tech/merchandise.
  • Strong adaptability for customer/associate needs and questioning knowledge of promotive questions that are geared to assist the customer in decision making.
  • Having also previously done remote work has given experience to serve as an information Center.
  • Enrolled in courses currently working towards CompTIA A+ Certifications 2021-2023
  • Maintained knowledge of current promotions, products, and services to enhance customer engagement.

Accounting POC

Total Quality Logistics Inc.
09.2022 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Financial Customer Associate

Fidelity Investments
12.2023 - 01.2024
  • Assisted customers with product inquiries and troubleshooting issues to enhance satisfaction.
  • Processed transactions efficiently, ensuring accurate handling of cash and credit payments.
  • Collaborated with team members to maintain stock levels and organize merchandise displays.


Financial Associate II

Fidelity Investments
09.2024 - Current
  • Developed and maintained financial models to assess project viability and investment opportunities.
  • Opened accounts for new and existing customers and assisted customers in completing application forms.
  • Developed strong relationships with clients through consistent communication and exceptional customer service skills.
  • Leveraged financial software and analytical tools to streamline data management and improve decision-making capabilities.

Education

Associate of Science - Information Technology

University of Cincinnati
Cincinnati, OH
12.2021

Skills

  • Strategic Planning/Time Management
  • Organizational skills development
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Customer Service
  • Product Recommendations
  • Follow-Through and Overlapping Assistance

Accomplishments

  • Achieved company goals by completing assigned and freelance work with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

Enrolled in courses currently working towards CompTIA A+ Certifications 2021-2023

Interests

  • Web Development and Design
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Financial Associate II

Fidelity Investments
09.2024 - Current

Financial Customer Associate

Fidelity Investments
12.2023 - 01.2024

Accounting POC

Total Quality Logistics Inc.
09.2022 - 07.2023

Retail Sales Specialist/Digital Rep Sales/Geek Squad Technician

Best Buy
10.2019 - 05.2021

Associate of Science - Information Technology

University of Cincinnati

Similar Profiles

CREATE PROFILE