Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

JAYLEN WHITTAKER

Nashville,TN

Summary

  • Customer service specialist transitioning to product and business analytics leveraging Vanderbilt's education to strategically apply analytical and problem-solving skills in a dynamic, growth-oriented environment.
  • Skilled at using data to support business strategies and product optimization.
  • Passionate about utilizing AI and advanced analytics to support data-driven decision-making.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Specialist

Tyler Technologies
Brentwood, USA
03.2024 - Current
  • Take live calls, live chats, and track key performance indicators (KPIs).
  • Provide white glove customer service on the customer's inquiries.

Education

DATA ANALYTICS BOOT CAMP -

VANDERBILT UNIVERSITY
Nashville, TN
08.2024

Skills

  • SQL
  • Python
  • Excel
  • Tableau
  • Data visualization
  • Agile methodologies
  • Data analysis
  • Problem solving

Projects

Customer Purchase Behavior (Python)

  • Analyzed 100,000+ transactions using Python to find out customer purchasing trends.
  • Discovered that 50% of customers are rare shoppers, which helped the business target certain marketing strategies.
  • Presented the insights to help improve customer satisfaction.

Derive Insights from BigQuery Data (SQL Challenge) 

  • Wrote SQL queries, created and managed database tables in Cloud SQL, queried public tables, and loaded sample data into BigQuery.
  • Using Google Apps Script, created a chart in Google Sheets, exported that data to Google Slides, and created reports in Google Data Studio connecting all to BigQuery data.

 120 Years of Olympic History

  • Scanned through 120 years of Olympic history using SQL & Python.
  • Discovered the athletes who won the most medals per category.
  • Uncovered the top 10 countries with the most total medals.

Certification

  • Google Data Analytics
  • Google Generative AI
  • Google Project Management

Timeline

Customer Service Specialist

Tyler Technologies
03.2024 - Current

DATA ANALYTICS BOOT CAMP -

VANDERBILT UNIVERSITY
JAYLEN WHITTAKER