Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Natalie Giesecke

Fort Collins,CO

Summary

I am a graduate from McMurry University with a strong passion for hardware and software, and a proven track record of successful project implementations with a wide range of products and tools. I have considerable experience in efficiently deploying hardware and software to utilities and tax districts of all sizes across the country.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Implementation Consultant

Tyler Technologies
07.2024 - Current
  • Served as project driver and authoritative source for customers implementing Tax and Appraisal software.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Evaluated client business procedures and provide recommendations to improve product and business efficiencies
  • Led and facilitated configuration sprints, and identify opportunities for software enhancement

Software Developer Engineer Tester

Milsoft Utility Solutions
07.2023 - 05.2024
  • Tested developer code for billing software, as well as verifying it integrates seamlessly with our other pieces of software, as well as other third-party software
  • Created assertion documents and running assertion tests with third-parties to verify that our software will integrate with their software quickly and accurately
  • Documented all API methods and functionalities for the majority of our integrations

Senior Core E&O Installer Technician

Milsoft Utility Solutions
09.2017 - 07.2023
  • Responsible for giving overviews of our product install processes to customers during kickoff calls as well as phone and email correspondence with customers and project managers
  • Responsible for our Engineering and Operations customer licensing, and working closely with accounting to make sure that the customer's licensing matches the customer's accounting sheets
  • Responsible for over 300 server migrations for on-site to cloud from Windows to Windows, as well as Amazon AWS
  • Experience in Outage Management, Mobile Management, Visual Analytics, and Interactive Voice Recognition
  • Responsible for migrating SQL servers and custom SQL work as well as writing custom SQL queries for the customer as requested
  • Responsible for scheduling upgrades, as well as project management meetings with the customers to get all of the required tasks and custom work done in a timely fashion
  • Responsible for creating and updating documentation for both internal use as well as external customer-facing documentation

IT Intern

Milsoft Utility Solutions
01.2016 - 05.2016
  • Responsible for software installations and upgrades
  • Assisted in VMWare troubleshooting, network troubleshooting, and network management
  • Responsible for hardware troubleshooting, analysis, and repair

Education

Bachelor of Science - Information Technology

McMurry University
Abilene, TX
05.2017

Skills

  • Project Management
  • Customer Support
  • Cross-Team Collaboration
  • Windows
  • IIS
  • SQL
  • Microsoft Azure
  • Jira
  • MultiSpeak
  • XML/XSL
  • SQL
  • JSON
  • Confluence
  • AWS
  • Professional Document Writing / Creation

Accomplishments

  • COMPTIA Networking+ Certification
  • COMPTIA A+ Certification

Certification

CompTIA A+ Certification

CompTIA Network+ Certification

CompTIA Security+ Certification

Timeline

Implementation Consultant

Tyler Technologies
07.2024 - Current

Software Developer Engineer Tester

Milsoft Utility Solutions
07.2023 - 05.2024

Senior Core E&O Installer Technician

Milsoft Utility Solutions
09.2017 - 07.2023

IT Intern

Milsoft Utility Solutions
01.2016 - 05.2016

Bachelor of Science - Information Technology

McMurry University

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