Jaylen Williams

O'Reilly's Auto Parts

05.2023 - Current

Assisted in identifying and sourcing parts to support operational needs.
Collaborated with team members to streamline parts retrieval processes for efficiency.
Learned safety protocols and best practices for handling various automotive parts.
Supported customer inquiries regarding parts availability and specifications.
Participated in training sessions to develop product knowledge and service skills.
Contributed to maintaining a clean and organized workspace for optimal workflow.
Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.