Jaylen Yeboah
Union,NJ
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Ashley Furniture
11.2023 - 08.2024
- Greeted customers and determined their needs.
- Managed approximately 24 incoming calls, emails and faxes per day from customers
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Provided product information to customers regarding materials, construction and care of furniture pieces.
- Completed sales transactions quickly and accurately while ensuring customer satisfaction.
- Maintained cleanliness of the showroom by dusting and polishing furniture items.
- Ensured proper display of merchandise on showroom floor according to company standards.
- Answered incoming calls from customers inquiring about product availability, pricing and delivery options.
- Explained warranties and maintenance requirements for products purchased by customers.
- Created promotional displays to attract more attention to products on sale or newly arrived items.
Sales Development Representative
Pinnacle Elite
03.2023 - 10.2023
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Handled approximately 35 incoming calls from clients every single day
- Gathered customer requirements and provided product information to meet their needs.
- Conducted market research to identify new business opportunities.
- Maintained an up-to-date database of prospects and clients.
- Negotiated contracts with prospective customers on pricing, terms, and conditions.
Cashier
Lowes Home Improvement Stores
11.2021 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Brought and arranged the carts from outside to inside the store during closing hours.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sales Associate
Bob's Stores Footwear & Apparel
06.2020 - 07.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
The Christmas Tree Shops
07.2020 - 02.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
Crew Member
Wendy's Fast Food
06.2019 - 04.2020
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, and salads .
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
CyberSecurity - Cyber Security
Merit America
2300 Valley View Ln, Irving, TX 7506206.2025
Associate of Science - Information Technology
Kean University
Union, NJ06.2025
High School Diploma -
Newark Collegiate Academy
129 Littleton Ave, Newark, NJ 0710306-2022
Skills
- Cold-calling
- Customer Relationship Building
- Persuasive communication style
- Networking knowledge
- Understanding of operating systems
- Programming skills
- Vulnerability Assessment Understanding
- Cloud Security Assessment
- Security Monitoring
- Expert Data Analysis
- Data Incident Response
- Retail transactions
Certification
- SORA Licenses
- High Diploma
- Tech Sales
Timeline
Sales Development Representative
Ashley Furniture
11.2023 - 08.2024
Sales Development Representative
Pinnacle Elite
03.2023 - 10.2023
Cashier
Lowes Home Improvement Stores
11.2021 - 12.2022
Sales Associate
The Christmas Tree Shops
07.2020 - 02.2021
Sales Associate
Bob's Stores Footwear & Apparel
06.2020 - 07.2021
Crew Member
Wendy's Fast Food
06.2019 - 04.2020
CyberSecurity - Cyber Security
Merit America
Associate of Science - Information Technology
Kean University
High School Diploma -
Newark Collegiate Academy