Jaylene Alarcon
CityMD Urgent Care Center
Queens,NY
2
Languages
6
years of professional experience
Dedicated and patient-focused healthcare professional with experience working in a fast-paced urgent care environment serving approximately 50–90 patients daily. Skilled in patient intake and support, answering high-volume phone calls, verifying insurance eligibility, and obtaining prior authorizations. Known for creating a welcoming and professional environment for patients and staff while maintaining efficiency, accuracy, and excellent communication. Strong ability to multitask, prioritize responsibilities, and provide compassionate service in a busy healthcare setting.
Work History
Patient Service Representative
1 Year 3 Months- Managed patient check-in and check-out processes, ensuring efficient flow of services.
- Coordinated appointment scheduling to optimize provider availability and reduce wait times.
- Assisted with insurance verification and eligibility checks to streamline patient billing.
- Handled patient inquiries and concerns, providing exceptional customer service support.
- Verified insurance eligibility and coverage for patients.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front desk Receptionist
1 Year 3 Months- Discuss treatment plans with patients and answer any questions appropriately.
- Managed incoming calls and patient flows during busy times.
- Maintained accurate patient records, handled insurance, and coordinated with dental staff to optimize scheduling. Implement new filing system for improved efficiency.
- Streamline check-in process, reducing wait times and improving patient satisfaction. Manage accounts receivable to ensure timely payments and financial stability.
- Create a welcoming environment for young patients and their families, addressing concerns and providing information to enhance the care experience.
- Collaborate with dental team to ensure seamless communication and coordination.
NYC311 Representative
3 Years 2 Months- Belong to a team whose mission is to help New York City residents obtain essential services.
- Conducting research on Services Requests(SRs), including addresses, problem detail, and city agencies involved.
- Processing new Service Requests as needed.
- Maintain knowledge and organization of information from all city agencies to provide proper assistance to callers.
- Coordinating appointments for city agency-conducted inspections and government documentation(IDs, certificates, etc.).
- Logging caller cases into NYC311 information base. Including problem detail, knowledge articles provided, reports submitted, etc.
- Assisting with the onboarding process of new employees to ensure that there is compliance to company policies.
- Training employees both existing and new with call handling and navigating old and current data systems. Strengthening abilities to provide high-quality case management.
Education
Bachelor of Science - Human Biology
Associates Of Science
Skills
Front desk operations
Medical terminology
Patient care
Customer service
Team collaboration
Patient intake
Appointment scheduling
Insurance verification
Patient records management
Multi-line phone systems
Electronic health records
Referral coordination
Patient registration
Copay collection
Front office workflow
LANGUAGES
English
Spanish
Timeline
Patient Service Representative
CityMD Urgent Care Center
05.2025 - CurrentRead More
Front desk Receptionist
Roosevelt 26 Dentistry/Woodhaven Pediatric Dental Office
02.2024 - 05.2025Read More
NYC311 Representative
NYC311/ Expedient Staffing Solutions
11.2020 - 01.2024Read More
Grover Cleveland High School
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Borough Of Manhattan Community college
Associates Of Science
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CUNY HUNTER COLLEGE
Bachelor of Science from Human Biology
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