JAYLENE ANDERSON
Lawrence,MA
Summary
Experienced Shift Lead Supervisor with background in overseeing team performance, coordinating shift operations, and maintaining high-quality standards. Strengths include strong leadership skills, keen problem-solving abilities, and effective communication techniques. Optimized operational efficiency, increased team productivity, and nurtured a positive work culture.
Overview
3
3
years of professional experience
Work History
Shift Lead Supervisor
Bath and Body Works
Methuen, MA
10.2024 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Served as a liaison between shift staff and upper-level management.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Collaborated with management to develop plans for improving productivity and reducing costs.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained new hires on job duties, safety protocols, operational procedures, customer service standards, and company policies.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
SALES ASSOCIATE
BATH AND BODYWORKS
09.2021 - Current
- Greet customers, answer questions, and provide excellent customer service.
- Supported inventory management through efficient receiving and stocking tasks.
- Demo new products, and cross-sell to increase store sales
- Processed sales using various payment methods such as cash, gift cards, and credit cards.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
Event Bartender
Willams Private Events
Andover, MA
04.2024 - 08.2024
- Prepare and serve a variety of alcoholic and non-alcoholic beverages according to customer requests and curated drink menus
- Monitor and maintain bar inventory
- Provide excellent customer service by engaging with guests, taking drink orders, and ensuring customer satisfaction
- Collaborate with event organizers, caterers, and other staff to ensure smooth bar operations and a successful event
- Demonstrated excellent multitasking skills by efficiently managing multiple requests at once.
CASHIER
JETRO CASH AND CARRY- RESTAURANT DEPOT
06.2023 - 04.2024
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the end of shifts to ensure amounts were correct.
- Trained and mentored new cashiers to maximize performance.
- Resolve customer complaints, guide them, and provide relevant information
- Adapted swiftly to evolving priorities and demands of a fast-paced environment.
Education
BACHELOR OF BUSINESS ADMINISTRATION - CONCENTRATION IN INTERNATIONAL BUSINESS, ANALYTICS AND OPERATIONS MANAGEMENT
UNIVERSITY OF MASSACHUSETTS LOWELL
12-2025
ASSOCIATE OF SCIENCE - ACCOUNTING
NORTHERN ESSEX COMMUNITY COLLEGE
05.2022
Skills
- Proficient in Microsoft Suite
- Experienced with QuickBooks
- Ability to multitask
- Goal focused
- Customer service focus
- Motivated
- Problem-solving
- Strong verbal and written communication
- Sales and cross-selling expertise
Affiliations
- Inducted member of the National Society of Leadership and Success
- Completed and presented an honors project at the 2021 Mass Undergrad Research Conference
- Inducted member of the Alpha Beta Gamma Business Honor Society, 2021
Timeline
Shift Lead Supervisor
Bath and Body Works
10.2024 - Current
Event Bartender
Willams Private Events
04.2024 - 08.2024
CASHIER
JETRO CASH AND CARRY- RESTAURANT DEPOT
06.2023 - 04.2024
SALES ASSOCIATE
BATH AND BODYWORKS
09.2021 - Current
BACHELOR OF BUSINESS ADMINISTRATION - CONCENTRATION IN INTERNATIONAL BUSINESS, ANALYTICS AND OPERATIONS MANAGEMENT
UNIVERSITY OF MASSACHUSETTS LOWELL
ASSOCIATE OF SCIENCE - ACCOUNTING
NORTHERN ESSEX COMMUNITY COLLEGE