Jaylene Hernandez
Ocala
Summary
Dedicated, innovative and self-motivated team player/builder. Thrive in both independent and collaborative work with 5+ years of experience in customer service. Seeking to leverage my technical, professional and interpersonal skills to support Veterinarians to provide the best quality pet care while maximizing productivity.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Server
Eatons beach sand bar & grill
Weirsdale
12.2024 - 08.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bartender
Ski beach sand bar & grill
Leesburg
12.2022 - 11.2023
- Resolved customer complaints in a professional manner.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Attended regular training sessions to stay updated on new products or trends.
Serving & bartending
Belle glade country club
Ocala
02.2019 - 12.2022
- Provided instruction on the proper techniques for mixing, garnishing, and serving drinks.
- Offered guidance on selecting appropriate glassware for different types of beverages.
- Provided support to bar managers in resolving operational issues related to staffing or supplies.
Veterinarian Tech
Bandfield Pet Hospital
Lady Lake
04.2018 - 12.2020
- Facilitate the initial intake process.
- Conducting initial pet examinations, including interviews with pet owners, reviews of past care plan and laboratory tests.
- Taking vital signs, collecting samples and completing diagnostic imaging.
- Setting up surgery equipment, monitoring machines during operations and cleaning up the area post-surgery.
- Maintained documentation and animal care records.
- Additionally, facilitating preventative and maintenance health plans to pet owners.
- Interacted professionally with clientele while promoting the practice's services through positive customer service skills.
Waitress
Eaton’s Beach Bar & Grill
Weirsdale
01.2015 - 08.2018
- Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele, happily aided customers in the restaurant with any needs.
- Sharpened communication skills by resolving customer complaints and creating a healthy environment.
- Focused on customer problem-identification and resolution.
- Configured server section charts to assure high degree of cost-efficient customer service.
- Learned to thrive in fast-paced work environments.
Waitress
Cracker Barrell
Ocala
09.2013 - 03.2014
- Fulfilled the restaurants defined customer experience by maintaining a friendly and customer focused approach; provided timely and appreciable customer service.
- Assisted guests with making menu choices in an informative and helpful fashion; appropriately suggested additional items to customers to increase restaurant sales.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Education
Certified Veterinarians Assistant -
Community Technical and Adult Education Center (CTAE)
Ocala, FLHigh School Diploma -
Forest High School
Ocala, FLSkills
- Customer service
- Beverage preparation
- Complaint resolution
- POS systems
- Team collaboration
- Sales enhancement
- Time management
- Effective communication
- Multi-tasking
- Bill computation
- Foreign language proficiency
- Calm demeanor
Accomplishments
- Displayed advanced customer service competencies in every position held, ensured all customers received prompt and attentive service.
- Thrived within high-volume environments.
- Received 'Employee of the Month' awards and similar honors, as well as exemplary ratings on performance reviews year-over-year.
References
- Mayra Usme 352-877-8838
- Anna Faignant 352-207-3699
- Rick Wormuth 352-877-0560
Timeline
Server
Eatons beach sand bar & grill
12.2024 - 08.2025
Bartender
Ski beach sand bar & grill
12.2022 - 11.2023
Serving & bartending
Belle glade country club
02.2019 - 12.2022
Veterinarian Tech
Bandfield Pet Hospital
04.2018 - 12.2020
Waitress
Eaton’s Beach Bar & Grill
01.2015 - 08.2018
Waitress
Cracker Barrell
09.2013 - 03.2014
Certified Veterinarians Assistant -
Community Technical and Adult Education Center (CTAE)
High School Diploma -
Forest High School