Jaylene Quidachay

Human Resources Specialist

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Handled payroll processing, including accurate calculation of commissions, paid time off (PTO), and sick leave
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.

Customer Service Representative

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

• Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
• Streamlined order processing by implementing efficient picking and packing techniques.
• Pulled orders quickly to maintain demanding productivity goals.
• Assisted with stock team operations as needed, supporting inventory management, restocking, and ensuring timely product availability.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Collaborated with team members to ensure optimal efficiency during peak dining hours.
• Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.