Lauryn Tidwell
Florence,SC
Summary
Dynamic Customer Service Supervisor with a proven track record at All Ways Caring HomeCare, excelling in problem-solving and team leadership. Enhanced client satisfaction through effective relationship building and training initiatives, while streamlining workflows to improve operational efficiency. Skilled in CRM software and dedicated to fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor/Head of Human Resources
All Ways Caring HomeCare
Florence, SC
03.2025 - Current
- Assisted team in resolving client inquiries and issues effectively.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Engaged in ongoing learning about products and services to better assist customers.
- Demonstrated exceptional problem-solving abilities in navigating challenging client scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with clients and caregivers to maintain loyalty and satisfaction.
- Supported training initiatives for new staff on customer service protocols.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team to ensure adherence to service standards and policies.
Lead Recruiting/Onboarding Coordinator
Kelly Educational Staffing
Florence, SC
09.2022 - 03.2025
- Coordinated onboarding processes for new staff, ensuring seamless integration into educational environments.
- Developed and maintained training materials to enhance employee understanding of organizational policies.
- Facilitated orientation sessions, providing essential information to new hires about company culture and expectations.
- Streamlined onboarding workflows, improving efficiency and reducing time-to-hire for staffing positions.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
Claims Team Lead
Blue Cross and Blue Shield
Florence, SC
08.2021 - 09.2022
- Led team to enhance operational efficiency, optimizing workflows and resource allocation.
- Mentored junior staff, fostering professional development and skill enhancement.
- Implemented process improvements, resulting in reduced turnaround times for projects.
- Conducted performance evaluations, providing constructive feedback to drive team growth.
- Processed and adjudicated claims efficiently, ensuring accurate and timely resolution of customer inquiries.
- Collaborated with cross-functional teams to streamline claims processing procedures, enhancing overall workflow efficiency.
Education
Bachelor of Science -
Francis Marion University
Florence, SC12-2022
High School Diploma -
Lancaster High School
Lancaster, SC05-2017
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
- Team development
- Work prioritization
- Handling escalations
- Relationship building
- New hire training
- Call monitoring
- MS office
- Cross-functional collaboration
- Call center management
- Workflow management
- Schedule management
Timeline
Customer Service Supervisor/Head of Human Resources
All Ways Caring HomeCare
03.2025 - Current
Lead Recruiting/Onboarding Coordinator
Kelly Educational Staffing
09.2022 - 03.2025
Claims Team Lead
Blue Cross and Blue Shield
08.2021 - 09.2022
Bachelor of Science -
Francis Marion University
High School Diploma -
Lancaster High School