Saundra Ruth Vaughn
Muskogee,OK
Summary
Detail-oriented professional with expertise in customer service and administrative support. Proven track record of facilitating communication and resolving employee inquiries, ensuring efficient service delivery and compliance with regulations. Track record of building strong relationships and ensuring customer loyalty.
Overview
18
18
years of professional experience
Work History
Human Resources Customer Service Liaison
Eastern Oklahoma VA Health Care System
Muskogee, OK
09.2022 - 09.2025
- Facilitated communication between employees and Human Resources to facilitate service needs.
- Addressed employee inquiries to provide general information and resolve issues of appropriate area of concern.
- Schedule meetings and trainings to provide new developments of regulatory guidance; maintain calendars.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Perform administrative office functions, including answering phone calls, data entry, spreadsheets.
- Assisted staff in navigating Veterans Healthcare website, enhancing their overall experience.
- Collaborated with staff and clinical partners in studies on staffing requirements and resources to solve a wide range of complex problems and issues in resolution.
- Serve as a point of contact for staff and partners, ensuring courteous and effective communication.
- Perform administrative requests to stay compliant with Veterans Healthcare regulations and policies.
- Cross-trained and backed up fellow co-workers in assignments and workload.
Program Support Assistant
Eastern Oklahoma VA Healthcare System
Muskogee, OK
10.2021 - 09.2022
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Provided general program information and assistance.
- Provide administrative, clerical, and technical support in the management of health training programs for Health Professional Trainees residents and interns.
- Create and manage training materials for incoming Health Professional Trainees for boarding and orientation.
- Administrative point of contact for onboarding, badges, and computer access.
- Schedule appointments and trainings for Health Professional Trainees.
- Track and maintain vouchers and invoices for Health Professional Trainees reimbursement.
Personnel Security Assistant
Eastern Oklahoma VA Health Care System
Muskogee, OK
08.2021 - 10.2021
- Conducted background checks to ensure compliance with security protocols.
- Assisted in processing security clearances for personnel efficiently.
- Coordinated training sessions on security policies and procedures for staff.
- Reviewed and maintained personnel files and data bases to uphold accuracy and confidentiality.
- Maintain inventory and Personnel Identity Verification badges supplies.
- Supported the onboarding process for new hires, ensuring timely completion of all required security paperwork and training.
- Maintain group mailbox to provide guidance and responses to questions of concern.
Human Resources Benefits Specialist
Eastern Oklahoma VA Health Care System
Muskogee, OK
03.2021 - 07.2021
- Administered employee benefits programs, ensuring compliance with federal regulations and organizational policies.
- Provided guidance to staff on benefits options, enhancing understanding and utilization of available resources.
- Conducted audits of benefit plans, identifying discrepancies and recommending corrective actions for accuracy.
- Maintain filing systems, electronic and internal filing systems to ensure retention of records.
- Perform administrative office functions, including answering phone calls, taking messages, data entry, and email groups.
- Serve as a professional point of contact for staff and partners to ensure courteous and effective communication.
- Schedule appoints, meetings, and trainings; maintain calendars.
Human Resources Secretary
Eastern Oklahoma VA Health Care System
Muskogee, OK
09.2018 - 03.2021
- Provided administrative support to HR leadership, enabling them to focus on strategic business objectives.
- Maintained an organized filing system for easy retrieval of employee records during internal audits or external inspections.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Order office supplies, equipment, and service materials; maintain inventory logs and coordinate deliveries.
- Serve as a professional point of contact for staff, visitors, vendors, and partners, ensuring courteous and effective communication.
- Answer telephone calls, provide general information to callers, and route inquires to appropriate personnel.
- Schedule meetings, appointments, and trainings; maintain calendars.
- Perform administrative office functions, including sorting mail, filing documents, data entry.
Education Division Secretary
Veterans Benefits Administration
Muskogee, OK
11.2010 - 09.2018
- Managed office operations, ensuring efficient workflow and timely communication among departments.
- Coordinated scheduling of meetings and events for executive leadership, optimizing time management across teams.
- Maintained comprehensive filing system, enhancing document retrieval speed and accuracy for team members.
- Prepared and distributed internal communications, fostering transparency and collaboration within the division.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed office supplies inventory, placing orders promptly to avoid stockouts and maintain operational efficiency.
- Coordinated schedules and travel arrangements for division staff, ensuring smooth logistics for internal and external events.
- Managed incoming calls and directed to appropriate department.
Program Support Assistant
Veterans Benefits Administration
Muskogee, OK
10.2008 - 11.2010
- Scheduled conference rooms and maintained calendars to prepare for meetings and events.
- Posted all leave to timecards for teams assigned for paychecks.
- Provide administrative, clerical, and technical support in the management of payroll for employees.
- Create and manage training and flyers for education phone representatives regarding guidance updates and changes.
- Handled all administrative paperwork for education phone representatives and supervisors.
- Communicated clearly with program staff and participants through written and digital correspondence.
Education Phone Technician
Veterans Benefits Administration
Muskogee, OK
03.2008 - 10.2008
- Answer phone calls educating Veterans and dependents about GI Bill payments and program changes dealing with their accounts.
- Kept abreast of current information on all programs.
- Kept Veterans and dependents accounts address and phone number updated in systems.
- Explained in detail about GI Bill benefits and how they affect the Veteran.
- Kept up to date on all program installations and electronic systems.
Education
High School Diploma -
Oktaha High School
Oktaha, OKSkills
- Customer service
- Program support
- Spreadsheet tracking
- Problem-solving
- Multitasking and organization
- Data entry
- Task prioritization
- Computer proficiency
- Microsoft Excel
- Verbal and written communication
- Team collaboration
Timeline
Human Resources Customer Service Liaison
Eastern Oklahoma VA Health Care System
09.2022 - 09.2025
Program Support Assistant
Eastern Oklahoma VA Healthcare System
10.2021 - 09.2022
Personnel Security Assistant
Eastern Oklahoma VA Health Care System
08.2021 - 10.2021
Human Resources Benefits Specialist
Eastern Oklahoma VA Health Care System
03.2021 - 07.2021
Human Resources Secretary
Eastern Oklahoma VA Health Care System
09.2018 - 03.2021
Education Division Secretary
Veterans Benefits Administration
11.2010 - 09.2018
Program Support Assistant
Veterans Benefits Administration
10.2008 - 11.2010
Education Phone Technician
Veterans Benefits Administration
03.2008 - 10.2008
High School Diploma -
Oktaha High School