Jaylene Rivera
Metuchen,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Collaborative and hard-working candidate ready to take on responsibilities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Nordstrom
07.2021 - 08.2023
- Assisted customer returns through a seamless and amiable experience.
- Delivers appropriate and accurate responses to daily phone calls regarding customer issues and concerns with a generous and cooperative approach
- Exhibited high energy and professionalism when dealing with customers and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated expertise and adapted quickly when learning new technologies.
Education
High School -
John F Kennedy Memorial High School
Metuchen, NJ06.2023
Skills
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- POS Systems and Ordering Platforms
- Customer Service
- Retail Sales Customer Service
Additional Information
- Awards , Honor Roll 2019-2020
- Awards, Honor Roll 2020-2021
- Awards, Honor Roll 2021-2022
- Awards, Honor roll 2022, 2023
Timeline
Customer Service Representative
Nordstrom
07.2021 - 08.2023
High School -
John F Kennedy Memorial High School
Similar Profiles
SRODE GEDEONSRODE GEDEON
Assistant Department Manager at NORDSTROMAssistant Department Manager at NORDSTROM
Mayreli BarriosMayreli Barrios
Department Manager at NordstromDepartment Manager at Nordstrom
Nolan OpfermanNolan Opferman
Sales Associate at NordstromSales Associate at Nordstrom
Alex Zuniga NonogAlex Zuniga Nonog
Customer Care Representative at NordstromCustomer Care Representative at Nordstrom
Lina SachsLina Sachs
Baker at CinnaholicBaker at Cinnaholic