Jayliana Ojeda
Bayonne
Summary
Warm and friendly individual helps customers in any situation, enjoys working closely with team members to deliver positive guest experience. Experienced as Front Desk Agent in busy and successful work environment.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
The Ramada Jersey City
Jersey City, NJ
03.2024 - 09.2024
- Process guest arrival and departures, including all necessary payments using colleague advantage and opera.
- Handle cash and credit card payments, adhering to the hotel cash handling policy.
- Answer all incoming calls pertaining to Guest needs in person and online regarding room bookings, room rates, amenities, available rooms, and rewards programs.
- Greet guests with a positive attitude, manage and maintain visitor management systems and document accordingly.
- Managed guest check-in and check-out processes efficiently, ensuring smooth operations.
- Resolved guest inquiries and complaints promptly to enhance customer satisfaction.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06-2024
Skills
- Bilingual (English/Spanish)
- Process guest arrival and departures, including all necessary payments using colleague advantage and opera
- Handle cash and credit card payments, adhering to the hotel cash handling policy
- Answer all incoming calls pertaining to Guest needs in person and online regarding room bookings, room rates, amenities, available rooms, and rewards programs
- Greet guests with a positive attitude, manage and maintain visitor management systems and document accordingly
- Guest services
Languages
English
Full Professional
Timeline
Front Desk Agent
The Ramada Jersey City
03.2024 - 09.2024
High School Diploma -
Bayonne High School