Herson Sandoval
Fort Lauderdale
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Westin Fort Lauderdale Beach Resort
06.2022 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
Online Personal Shopper
Walmart
10.2014 - 06.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Northeast High School
Fort Lauderdale06-2013
Skills
- Guest amenities
- Transportation information
- Lobby oversight
- Registration processing
- Room assignments
- Hospitality services
- Listening skills
- bilingual : english and spanish
- Front office support
Languages
English
Spanish
Timeline
Front Desk Agent
Westin Fort Lauderdale Beach Resort
06.2022 - Current
Online Personal Shopper
Walmart
10.2014 - 06.2022
High School Diploma -
Northeast High School
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