JAYLIN COIL ORTIZ
Clark,MO
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Front Desk Receptionist
Broadway Internal Medicine
11.2025 - Current
- Created positive first impressions by warmly greeting patients upon arrival.
- Answered phone calls promptly, providing accurate information to enhance patient experience.
- Assisted medical staff with patient check-in and meticulous documentation processes.
- Executed data entry into computer systems, ensuring accuracy in customer records to support efficient operations.
- Processed payments accurately, providing receipts and correct change.
- Handled billing inquiries from patients and providers professionally, facilitating clear communication and resolution.
- Ensured consistent compliance with health regulations and safety protocols.
Front Desk Receptionist
Dermatology Center of Columbia
03.2025 - 11.2025
- Coordinated appointment scheduling and maintained accurate patient records to streamline patient flow.
- Assisted medical staff with patient check-in and documentation tasks efficiently.
- Executed patient check-out procedures to improve overall clinic efficiency.
- Responded promptly to patient inquiries via phone calls, ensuring clear communication.
- Ensured confidentiality and managed sensitive patient information with accuracy to protect patient trust.
Seasonal Sales Associate
Boot Barn
11.2024 - 03.2025
- Educated customers on product features and benefits to facilitate informed selections.
- Processed transactions with accuracy using point-of-sale systems.
- Addressed customer inquiries and issues promptly to enhance satisfaction.
- Organized inventory and restocked shelves to maintain optimal product availability.
- Worked with sales team to meet and exceed collective sales targets.
- Trained new associates on store policies and procedures to ensure compliance.
Retail Sales Associate
Marshalls
02.2024 - 12.2024
- Processed customer transactions with accuracy, ensuring a smooth and efficient checkout experience.
- Created organized, visually appealing sales floor displays that attracted customers and enhanced shopping experience.
- Restocked shelves to ensure optimal product availability and visibility, facilitating customer access to desired items.
- Collaborated with team members to enhance overall store operations.
Education
High School Diploma -
Harrisburg High School
HarrisburgMedical Billing & Coding - Some College
Texas A&M University
Skills
- Patient Check-In/Out
- Appointment Scheduling
- Patient intake
- Insurance Verification
- Medical Billing
- HIPAA Compliance
- EMR/EHR
- Payment Processing
- Multi-line phone operation
- Customer Service
Certification
- Medical Billing And Coding
Timeline
Front Desk Receptionist
Broadway Internal Medicine
11.2025 - Current
Front Desk Receptionist
Dermatology Center of Columbia
03.2025 - 11.2025
Seasonal Sales Associate
Boot Barn
11.2024 - 03.2025
Retail Sales Associate
Marshalls
02.2024 - 12.2024
High School Diploma -
Harrisburg High School
Medical Billing & Coding - Some College
Texas A&M University