Lyric Hayes
Waxahachie,TX
Summary
Accomplished Medical Front Office Receptionist at Eyes Now, adept in electronic health records and communication coordination. Excelled in enhancing patient satisfaction through efficient appointment scheduling and insurance verification. Proven track record in maintaining confidentiality and streamlining billing processes, contributing to a 20% increase in office efficiency.
Overview
2
2
years of professional experience
Work History
Medical Front Office Receptionist
Eyes Now
Dallas, TX
07.2023 - 06.2025
- Greeted and assisted patients upon arrival at the orthopedic clinic.
- Scheduled and confirmed appointments using electronic health record system.
- Managed patient check-in and check-out processes efficiently.
- Collected and verified patient insurance information accurately.
- Answered phone calls, directed inquiries, and provided information promptly.
- Maintained organized medical records and ensured confidentiality compliance.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted with billing inquiries and facilitated payment processing smoothly.
- Performed data entry accurately into the practice's EMR system as needed.
Education
High School Diploma -
Germantown Hugh School
Memphis, TN05-2023
Bachelor of Science - Biology
Texas Southern University
Houston, TXSkills
- Electronic health records
- Appointment scheduling
- Patient check-in/out
- Insurance verification
- Medical billing support
- Customer relationship management
- Communication coordination
Timeline
Medical Front Office Receptionist
Eyes Now
07.2023 - 06.2025
High School Diploma -
Germantown Hugh School
Bachelor of Science - Biology
Texas Southern University
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