Kierston Stanfield
Summary
Experienced in front office medical reception with comprehensive understanding of healthcare protocols, patient scheduling, and optimal communication. Strengths include multitasking abilities, thorough knowledge of medical terminology, and adeptness in various healthcare software. Impact made through streamlining administrative procedures for increased efficiency and improved patient experience.
Overview
5
5
years of professional experience
Work History
Medical Front Office Receptionist
Fast Pace Urgent Care
Olive Branch, Mississippi
11.2025 - 05.2026
- Greeted patients and visitors warmly upon arrival at the urgent care facility.
- Scheduled appointments efficiently using electronic medical records system.
- Verified patient insurance information to ensure coverage accuracy.
- Collected patient data and updated clinic records to ensure accurate and complete information.
- Followed HIPAA guidelines when handling confidential patient information.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Processed payments for services rendered, ensuring transaction accuracy and efficiency.
- Assisted medical staff by preparing patient charts for daily visits.
Patient Care Assistant
A Name First Basis
Olive Branch, MS
07.2023 - 11.2025
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Supported patients during physical therapy and rehabilitation exercises.
- Documented patient care activities accurately in electronic health records.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Answered call lights promptly to ensure timely response to patient needs.
- Reported any changes in patient condition to the supervising nurse immediately.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Mental Health Technician
Lakeside Behavioral Health System
Bartlett, TN
01.2021 - 06.2023
- Assisted in developing and implementing individualized treatment plans.
- Provided emotional support through active listening and therapeutic communication.
- Facilitated group therapy sessions to promote social skills and engagement.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored patient behavior and reported changes to healthcare team.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Educated patients about coping strategies and mental health resources.
- Maintained a safe and clean environment for patients at all times.
- Documented patient interactions and observations in electronic health records.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
Education
Southaven High School
Southaven, MSSkills
- Electronic medical records
- Electronic health records
- Insurance verification
- Insurance claims processing
- Medical billing
- Medical billing processes
- Patient registration
- Patient data management
- Appointment scheduling
- Appointment management
- Patient scheduling
- Co-payment collection
- HIPAA compliance
- Office administration
- Active listening
- Conflict resolution
- Emotional support techniques
Timeline
Medical Front Office Receptionist
Fast Pace Urgent Care
11.2025 - 05.2026
Patient Care Assistant
A Name First Basis
07.2023 - 11.2025
Mental Health Technician
Lakeside Behavioral Health System
01.2021 - 06.2023
Southaven High School