JAYLIN HURLEY
Vestal,NY
Summary
Motivated, detail-oriented criminology and psychology student with a strong background in customer service, leadership, and problem-solving. Demonstrated expertise in conflict resolution, time management, and adapting to fast-paced environments. Possess extensive experience in hospitality, research, and volunteer work, driven by a passion for mental health and community advocacy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Cleaner
Self-Employed (or Airbnb Cleaner, Housekeeper, Etc
05.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Managed laundry, restocking supplies, and deep cleaning tasks between guest stays.
- Worked efficiently under time constraints to prepare rentals for same-day turnovers.
Front Desk Manager and Cleaning Staff
Westwinds Motel and Cottages
05.2017 - Current
- Manage front desk operations by checking in guests, addressing concerns, and ensuring a positive customer experience through professionalism and problem-solving
- Clean and prepare up to 25 units before guest check-in, ensuring a high standard of hospitality and efficiency
- Accomplished multiple tasks within established timeframes.
Busser, Server
Tricia's Rondette
05.2020 - 09.2023
- Supported restaurant operations by overseeing food preparation, customer service, cleaning, and dish service.
- Efficiently managed high customer volumes, phone orders, and team support in a fast-paced environment.
- Applied problem-solving and conflict-resolution skills to address and de-escalate customer concerns.
- Ensured customer satisfaction by maintaining professionalism while resolving complaints.
Education
Bachelor of Arts - Criminology and Psychology
St. John Fisher University
Rochester, NY05.2026
Skills
- Highly organized
- Strong time management skills
- Excellent interpersonal skills
- Conflict-resolution skills
- Ability to navigate high-pressure situations
- Adaptable problem solver
- Creative approach to challenges
Research Additional
Research & Academic Projects
- APA Research Papers – Conducted multiple research papers following APA guidelines, demonstrating strong analytical, writing, and citation skills. Topics explored include child sexual abuse, police wore body camera footage and use of force, recidivism rates of offenders with mental health issues placed in community based treatment centers in contrast to traditional incineration, and immigration on crime.
Certification
Narcan Training Seminar | Fall 2023
- Trained in recognizing opioid overdoses and administering naloxone (Narcan) to reverse opioid effects.
Timeline
Independent Cleaner
Self-Employed (or Airbnb Cleaner, Housekeeper, Etc
05.2023 - Current
Busser, Server
Tricia's Rondette
05.2020 - 09.2023
Front Desk Manager and Cleaning Staff
Westwinds Motel and Cottages
05.2017 - Current
Narcan Training Seminar | Fall 2023
- Trained in recognizing opioid overdoses and administering naloxone (Narcan) to reverse opioid effects.
Bachelor of Arts - Criminology and Psychology
St. John Fisher University
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