JAYLIN JONES
Killeen,TX
Summary
Hardworking, highly motivated professional eager to learn and grow to perfect my craft and enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
2
2
years of professional experience
Work History
Certified Nursing Assistant
Touchstone Communities
05.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
Customer Service Representative
Walmart
06.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate in Arts (A.A) - undefined
Central Texas College
Killeen, TXCNA Certification - undefined
Elite Nurse Aid Training
Killeen, TXHighschool Diploma - undefined
Early College High School
Killeen, TXSkills
- Attention to detail
- Excellent communication
- Vital collection
- Patient care
- Basic Life Support
- Direct patient care
- Alzheimer's and dementia care
- Bedside manner
- Documenting behaviors
- Urinary catheter care
- Colostomy care
- Specimen collection
LANGUAGES
English: Fluent
Personal Information
Training
- Creekside Terrace Rehabilitation - Belton, TX
- Copperas Cove Nursing and Rehab - Copperas Cove, TX
Timeline
Certified Nursing Assistant
Touchstone Communities
05.2025 - Current
Customer Service Representative
Walmart
06.2023 - 05.2025
Associate in Arts (A.A) - undefined
Central Texas College
CNA Certification - undefined
Elite Nurse Aid Training
Highschool Diploma - undefined
Early College High School