Shantay Lemon
Spring,TX
Summary
Professional Phlebotomist with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Advisor Ll Customer Service
Concentrix
Houston, TX
03.2025 - Current
- Led cross-functional teams to develop and implement operational strategies, enhancing overall efficiency.
- Analyzed customer feedback to identify trends, driving improvements in service quality and satisfaction.
- Mentored junior advisors, fostering skill development and ensuring adherence to best practices.
- Streamlined processes by integrating new technologies, resulting in reduced response times for client inquiries.
- Managed complex client relationships, ensuring alignment with organizational goals and customer expectations.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
Customer Service Representative
Extended Health Care
Houston, TX
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Frontline Agent
Resource staffing
Houston, TX
06.2022 - 05.2023
- Greeting customers when they call
- Addressing issues and solving conflicts
- Helping customers place orders, cancellations, exchanges or refunds
- Describing products or services to customers
- Answering question for customers about their Eztag account
- Opening and updating customers’ accounts
- Communicating with customers on the phone.
Frontline agent
IQOR
Houston, Texas
10.2021 - 03.2022
- Greeting customers when they call
- Addressing issues and solving conflicts
- Helping customers place orders, cancellations, exchanges or refunds
- Describing products or services to customers
- Answering question for customers
- Completing and updating customers’ accounts
- Communicating with customers on the phone
- Connecting customers with other employees.
In Store Trainer
INSTACART
New York, NY
02.2018 - 08.2020
- Provides superior customer service by answering product-related questions, locating products etc
- Minimizes shrink, exceeded productivity standards, and complied with federal, state, and company regulations standards for product freshness, food safety and sanitation
- Trained new and current employees on proper protocol
- Supervised 5+ people per team for training purposes
- Coached low performing shoppers to improve performance.
Certified Nurse Assistant
ADVANCE CARE STAFFING
Bronx, NY
01.2013 - 08.2017
- Provide excellent customer service to patients to ascertain feelings, needs and social/emotional support
- Document patient information such as vital signs, worsening symptoms, complaints and/or behavioral changes accurately and promptly
- Provide physical support to assist patients to perform daily living activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking and exercising
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet before feeding patients food and/or drink
- 0+ patients to make sure they are alive and well, fed, clean and comfortable throughout the day Monitored 1.
Education
License For Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
Houston, TX08-2024
Certified Nursing Assistant -
NEW AGE TRAINING
NY, New York09.2012
High School Diploma -
Guilford Technical Community College
High Point, NC06.2001
Skills
- Venipuncture
- Order of draw
- Patient Care
- Butterfly needle technique
- Blood collection techniques
- Patient support
- Data Entry
- Paperwork Processing
- Medical Records Management
- Blood collection
- Sanitation and sterilization
- Customer Service
Certification
- Licensed Phlebotomist - Texas Department of Health Services.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Advisor Ll Customer Service
Concentrix
03.2025 - Current
Customer Service Representative
Extended Health Care
09.2023 - Current
Frontline Agent
Resource staffing
06.2022 - 05.2023
Frontline agent
IQOR
10.2021 - 03.2022
In Store Trainer
INSTACART
02.2018 - 08.2020
Certified Nurse Assistant
ADVANCE CARE STAFFING
01.2013 - 08.2017
License For Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
Certified Nursing Assistant -
NEW AGE TRAINING
High School Diploma -
Guilford Technical Community College