Kanisha Johnson

• Coordinated with pharmacies, providers, laboratories, and third-party administrators to resolve prescription, form, referral, and records-related issues, enhancing patient care and service delivery.
• Support members with prescription, pharmacy, benefit, and care-coordination questions through timely follow-up and clear communication.
• Assisted with prior authorizations by collecting required information, coordinating supporting documentation, monitoring request status, and communicating determinations or next steps to ensure timely access to medications.
• Communicate with patients regarding medication access, pharmacy barriers, scheduling, incomplete visits, forms, and pending provider review using empathetic, patient-centered language.
• Document patient outreach, chart review, provider communications, pharmacy contacts, case updates, and next steps accurately in the electronic health record.
• Review and route outside medical records, laboratory results, provider forms, and supporting documentation to the appropriate care team.
• Managed multiple open cases while consolidating related communications and maintaining organized follow-up, ensuring timely resolution of patient needs.
• Collaborate with clinical and operational teams to support continuity of care and timely resolution of member needs.
• Protect patient privacy and follow established workflows for secure handling, routing, and release of health information.

Medical Assistant / Palliative Care Experience

• Assisted physicians with patient assessments, vital signs, medical histories, examinations, and treatments.
• Educated patients and families on palliative care services, treatment options, medications, and care plans.
• Assessed and reported patient symptoms, including pain, nausea, and shortness of breath.
• Provided compassionate support to patients and families navigating serious illness and end-of-life care.
• Coordinated appointments, patient referrals, follow-up care, and communication among healthcare providers.
• Maintained accurate electronic health records and protected confidential patient information in compliance with HIPAA.
• Managed patient intake, registration, insurance verification, screening forms, and appointment scheduling.
• Prepared examination rooms, medical equipment, and supplies to support efficient clinical operations.
• Communicated with patients, families, and healthcare professionals to promote continuity of care.
• Coordinated durable medical equipment (DME) orders, deliveries, and communication between medical offices and healthcare providers.
• Assisted healthcare providers with home visits, supporting patient assessments, care coordination, and continuity of care in the home setting.

• Secured patient information and maintained confidence by accurately completing and safeguarding medical records
• Interviewed and engaged patients to gather medical history, chief complaints, and vital signs for effective care
• Perform CLIA waived test
• Assisted patients with check-in and check-out process to ensure smooth patient flow
• Performed CLIA waived tests to ensure compliance with health regulations
• Organize charts, documents and supplies to maintain team productivity.

• Performed clerical functions, answering multi-line phones, and answering inquiries from patients and visitors Assisted patients of varying functionality with daily activities, including feeding, bathing, dressing, and grooming Provided meal supplements and fresh fluids to patients. Communicated with patients about their immediate health concerns, and worked with the Charge Nurse to arrange care Recorded patients' vital signs (blood pressure, heart rate, respiration) Provided care to individuals that are physically and/or mentally disabled Assisted with daily hygiene such as grooming, bathing, and nail care Assisted with transfers and repositioning into and out of the bed or wheelchair.
• Changed bed linens to ensure patient comfort and hygiene., cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
• Provided companionship by engaging patients in conversation to uplift their spirits. to patients by talking to them, listening to their concerns, and helping them stay positive.

• Conducted 20 preliminary evaluations per day, measuring weight, temperature and blood pressure, and documented results with accuracy and collected patient information Handled appointment scheduling Ensured accurate coding of patient charts for efficient record-keeping and maintained accurate patient records (EMR) Maintained the patient waiting area Verified insurance coverage Welcomed patients and managed multi-line phone inquiries efficiently.
• Supported Kelsey-Seybold clinic providers with patient rooming and chart preparation.
• Recorded vital signs and updated medical histories in electronic health records.
• Assisted with exam setup, clean-up, and supply restocking.

• Deliver high-quality nursing care for rehab and long-term care patients by adhering to universal standards along with continuing education of new methods and procedures Coordinate with physicians and nursing staff while assisting with diagnostic procedures including obtaining specimens, taking vital signs, along with ensuring patient comfort Consult with nurses to develop patient care plans and evaluate patient treatment options Assess patients by performing a wide range of standard vital checks, including blood pressure, blood sugar, and heart rate Train new employees on daily tasks and the hospital's standard operating procedures
• Monitored patients continuously to maintain their safety and comfort.
• Observed patient behavior and documented condition changes for reporting.
• Monitor patient's safety and well-being. providing support and assistance as needed.
• Ensured patient was safe from harm and injury at all times.
• Provided companionship and emotional support to enhance patient comfort.