Laura Spicer
Care Coordinator
Jacksonville,FL
Summary
Dedicated healthcare coordinator skilled in managing intricate caseloads and ensuring regulatory compliance while tracking outcomes and service utilization. Experienced in conducting comprehensive patient assessments and collaborating with diverse teams to implement data-driven care strategies, enhancing continuity and quality of services.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Care Coordinator-Medical Services
Mental Health Resource Center
Jacksonville, USA
12.2025 - Current
- Managed caseload of clients with complex medical and behavioral needs, tracking outcomes and service utilization
- Collected, maintained, and analyzed client data, ensuring accuracy and regulatory compliance
- Conducted assessments and synthesized clinical information into structured reports and care plans
- Collaborated with multidisciplinary teams to support data-driven, evidence-based decisions
- Coordinated services across providers, ensuring continuity of care and adherence to protocols
- Monitored progress and identified trends to inform care adjustments and improve outcomes
- Maintained audit-ready documentation aligned with state and organizational standards
Desk Operation Specialist
Mayo Clinic
Jacksonville, USA
01.2020 - 11.2025
- Scheduled and coordinated 300-450 complex patient visits weekly within the Urology department.
- Served as sole scheduler for TULSA procedures and primary point of contact for surgical planning.
- Maintained working knowledge of urologic surgical procedures, diagnostics, and treatment pathways.
- Collaborated with patients and multidisciplinary healthcare teams to support continuity of care.
- Managed insurance verification, patient communications, and EPIC documentation while ensuring HIPAA compliance.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Provided administrative support to medical staff, including data entry and document preparation.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Intern
UF Neurodevelopmental Pediatrics
Jacksonville, USA
05.2023 - 08.2023
- Observed neurodevelopmental and behavioral health evaluations involving children and adolescents.
- Participated in ADOS and CARD screening processes and observed interdisciplinary diagnostic discussions.
- Conducted intake calls and gathered developmental and behavioral history information to support assessments.
- Assisted with clinical documentation, report preparation, and administrative support activities.
- Attended Applied Behavior Analysis conferences and gained exposure to evidence-based interventions and assessment practices.
Care Coordinator
One Call Medical Inc
Jacksonville, USA
02.2018 - 08.2020
- Managed workers' compensation cases and coordinated therapy services for injured workers.
- Reviewed medical records and monitored case progression from referral through discharge.
- Communicated with providers, patients, and stakeholders to support continuity of care and treatment adherence.
Education
Master of Science - Clinical Psychology
Capella University
11-2027
Bachelor of Science - Psychology
University of North Florida
05-2025
Skills
- Patient Assessment
- Care Planning
- Electronic Health Records (EHR)
- Communication Skills
- Problem-Solving
- Empathy
- Time Management
- Interdisciplinary Collaboration
- Case Management
- HIPAA compliance
- Multidisciplinary team collaboration
- Data entry
- Medical terminology understanding
Certification
- Nonviolent Crisis Prevention, 12/01/25, Crisis Prevention Institute
- BLS Provider, 01/01/26, American Heart Association
- Group 2 Social Behavioral Research, 12/01/23, CITI Program
Timeline
Care Coordinator-Medical Services
Mental Health Resource Center
12.2025 - Current
Intern
UF Neurodevelopmental Pediatrics
05.2023 - 08.2023
Desk Operation Specialist
Mayo Clinic
01.2020 - 11.2025
Care Coordinator
One Call Medical Inc
02.2018 - 08.2020
Master of Science - Clinical Psychology
Capella University
Bachelor of Science - Psychology
University of North Florida