Jaylin Mooke

Seasoned collaborator experienced in meeting business needs, capitalizing on review processes, and exceeding expectations in both independent & team settings. Diligent worker with strong communication and task prioritization skills, ready to learn and expand on prior experience with data analysis and customer service.

• Successfully solved accuracy & compliance issues within my department through the facilitation of monthly review and updates of team member data and training. Completed this for the full Service & Engagement Team, compose of 40-30 team members, propelling us to become the department with the most reliable & up-to-date training and data input in the district.
• Created partnership with peers and superiors to curate a more consumer-focused action plan in area historically dominated by metrics alone. By the time I transferred to my current position, guest complaints for fulfillment had decreased by over 70%, guest feedback scores hitting highs of 71/100, compared to 44/100 the prior year.
• Led a two fulfillment teams of 20 team members through retail's highest volume holiday season. Both of my teams had an average +9 variance in productivity and my 'Order Pick-Up' Team in particular fulfilled 20,336 more units than the prior year.
• Employee of the month for demonstrating outstanding hard work and dedication, July 2022 at Target Corp.
• Salutatorian of Arkansas Arts Academy's 2021 Graduating Class, 4.2 GPA