Jaylin Polanco Fernandez
8513 97th Ave Ozone Park,NY
Summary
Skilled in identifying client needs, creating customized travel plans, and maintaining customer satisfaction. Strengths include strong communication skills, problem-solving abilities, and knowledge of global destinations. Previous work demonstrated commitment to customer excellence and ability to build positive relationships with clients. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Vacation Planner
Marriott Vacation Club
Orlando, FL
06.2023 - 07.2025
- Identified potential problems or issues related to customer travel plans and resolved them quickly and efficiently.
- Advised travelers on required documentation such as visas or passports needed for international trips.
- Ensured compliance with company policies regarding risk management and safety procedures when booking vacations for clients.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Skills
- Customer service
- Team collaboration
- Time management
- Language proficiency
- High volume environment
- Critical thinking
- Problem resolution
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
- Gradated high school a year early
- Valedictorian
- Employee of the month for 3 months straight
Timeline
Vacation Planner
Marriott Vacation Club
06.2023 - 07.2025