ELIZABETH RIVERA
KISSIMMEE,FLORIDA
Summary
Detail-oriented professional with a versatile background in vacation planning and customer service. Recognized for exceptional communication and organizational skills, ensuring high levels of customer satisfaction.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Vacation Planner
Girl Let's Go Travel
Kissimmee, Florida
01.2012 - Current
- Designed personalized vacation itineraries for diverse client needs.
- Assisted customers in selecting vacation packages that best suited their needs and budgets.
- Collaborated with vendors to secure exclusive offers and packages.
- Researched and negotiated rates for airfare, hotels, restaurants, tours and activities.
- Conducted follow-ups to ensure client satisfaction with travel experiences.
- Developed promotional materials to enhance customer engagement.
- Attended trade shows and conferences representing the business while networking with industry professionals.
Vacation Planner
Marriott Vacations Worldwide
Orlando, FL
03.2013 - 08.2026
- Coordinated booking details for clients across multiple properties and services to ensure seamless travel experiences.
- Created personalized vacation plans for varied client needs.
- Addressed customer inquiries and provided tailored travel guidance to enhance client satisfaction.
- Responded promptly to customer inquiries via telephone and email, ensuring timely support and assistance.
- Maintained current destination updates for clients and Marriott offerings current.
- Managed multiple projects simultaneously while meeting strict deadlines.
Customer Service Representative
Alpine Access
Denver, Colorado
02.2011 - 03.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Applied Business - Business Administration
Betty Owens Technical College
Jersey City, NJ06-1990
Skills
- Vendor negotiation
- Marketing techniques
- Customer service
- Attention to detail
- Strong organizational skills
- Time management
- Problem solving
- Effective communication
- Interpersonal communications
- Adaptability and flexibility
Languages
English
Professional
Spanish
Professional
Timeline
Vacation Planner
Marriott Vacations Worldwide
03.2013 - 08.2026
Vacation Planner
Girl Let's Go Travel
01.2012 - Current
Customer Service Representative
Alpine Access
02.2011 - 03.2013
Associate of Applied Business - Business Administration
Betty Owens Technical College