JUSTIN ANDERSON
Celebration
Summary
Account Manager with 7+ years of experience building and managing vendor networks and client accounts. Skilled in vendor qualification, contract negotiation, compliance verification, and onboarding to ensure timely, cost-effective service delivery while protecting margins. Strong account management, customer service, and communication skills with proficiency in Microsoft Office and Google Docs; seeks to streamline vendor operations and improve service alignment for clients.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Vacation Planner
Universal Studios
Orlando
02.2025 - 08.2025
- Designed personalized vacation itineraries for guests at Universal Studios.
- Coordinated travel arrangements, including flights and accommodations for clients.
- Provided expert knowledge of park attractions and events to enhance guest experiences.
- Assisted clients in selecting ticket packages and promotions tailored to their needs.
- Built relationships with vendors to secure exclusive offers for vacation packages.
- Guided clients through the booking process, ensuring smooth transactions and confirmations.
- Collaborated with marketing team to create promotional materials highlighting vacation packages offered by the company.
Vendor Sourcing Manager
SMS Assist
Chicago
10.2022 - 06.2024
- Managed vendor relationships to ensure quality service delivery.
- Coordinated scheduling and logistics for service requests across multiple sites.
- Facilitated communication between clients and service providers for issue resolution.
- Evaluated vendor performance through regular feedback sessions and reports.
- Assisted with training new vendors on company policies and procedures.
- Provided support in contract negotiations with prospective vendors and partners.
- Implemented process improvements to streamline vendor onboarding experiences.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Tracked contract renewals, expirations, amendments, and terminations.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
ACCOUNT MANAGER
SMS Assist
Chicago
01.2016 - 10.2022
- Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing
- Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements
- Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company
- Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts
- Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership
- Analyze location alignment and capacity opportunities; recommends improvements to leadership
- Understand varying scopes of work of our clients and convey those requirements to vendors
- Establish and grow relationships with vendors
- Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions
- Work with operations team to identify and terminate underperforming vendors
- Foster a positive team environment
- Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
- Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client's maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
- Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership
- Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives for the client
- Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
- Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
- Coordinate with and appropriately direct workflows among the client's internal commodities and external service providers to ensure work is completed and accounted for per the client's specifications
- Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process
- Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
- Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
- Fosters a positive team environment and may provide coaching or mentoring to team members
- Develop and implement a comprehensive client support strategy to optimize client satisfaction and retention
- Conducted regular meetings with clients to review service performance.
- Trained new team members on company processes and client management tools.
- Managed multiple accounts simultaneously while meeting deadlines.
Education
Bachelor of Science -
University of Chicago
Chicago, IL 09.2020 - 05.2022
Skills
- Account management
- Vendor relationships
- Service request management
- Administrative tasks
- Client consultations
- Customer engagement
- Client networking
- Client relations
Timeline
Vacation Planner
Universal Studios
02.2025 - 08.2025
Vendor Sourcing Manager
SMS Assist
10.2022 - 06.2024
Bachelor of Science -
University of Chicago
09.2020 - 05.2022
ACCOUNT MANAGER
SMS Assist
01.2016 - 10.2022