Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jaylin Robinson

Dawsonville,Georgia

Summary

Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Carmax Auto Finance
Kennesaw, GA
08.2022 - 09.2024
  • Provided accurate, valid, and complete information to customers.
  • Developed rapport with clients via consistent, clear interaction.
  • Kept comprehensive logs of customer interactions, transactions, feedback, and complaints.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Dietary Associate

The McGuire Group
Buffalo, NY
01.2020 - 07.2022
  • Assisted in the preparation of food for meals, ensuring adherence to dietary restrictions and regulations.
  • Monitored patient and resident's nutritional status and adjusted diets as needed.
  • Communicated effectively with other members of the healthcare team regarding patient and resident dietary needs.

Debt Recovery Specialist

Capital Management
Buffalo, NY
10.2018 - 12.2020
  • Analyzed financial accounts to determine the best course of action for debt collection.
  • Handled account status and payment arrangement questions efficiently.
  • Demonstrated composure and professionalism on challenging calls.
  • Educated debtors on the consequences of non-payment and potential resolutions.
  • Ensured compliance with state and federal laws governing debt collection practices.

Education

High School Diploma -

Northern High School;
Dunkirk, MD
06-2017

Skills

  • Customer research
  • Following conversation scripts
  • Debt collection
  • Investigation due diligence
  • Persuasion strategies
  • Call center experience
  • Persuasion techniques
  • Goal oriented
  • Payment plan development
  • Patience and persistence
  • Negotiation
  • Call center background
  • Verbal communication
  • Customer service
  • Time management
  • Computer skills
  • Collections processing

Affiliations

  • Special Olympics Coach
  • Flag Football Coach
  • Avid Gamer

Timeline

Customer Care Representative

Carmax Auto Finance
08.2022 - 09.2024

Dietary Associate

The McGuire Group
01.2020 - 07.2022

Debt Recovery Specialist

Capital Management
10.2018 - 12.2020

High School Diploma -

Northern High School;

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Jaylin Robinson