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Jaylin Washington
Andover,KS
Summary
Experienced restaurant General Manager with strengths in team leadership, operations management, and problem resolution. Proven success improving service, controlling labor and inventory, and supporting strong guest experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Manager - General Manager
The Big Biscuit
Derby, KS
10.2025 - Current
- Launched three new locations from ground up: hiring, training, and operations.
- Traveled to assist in underperforming stores.
- Awarded Assistant Manager of the Quarter.
- Directed daily restaurant operations, ensuring service standards and smooth front- and back-of-house coordination.
- Managed labor scheduling, staffing coverage, and shift priorities to maintain efficient operations.
- Monitored food safety, sanitation, and compliance with company procedures and health regulations.
- Trained and coached team members on guest service, product knowledge, and operational expectations.
- Coordinated inventory ordering, stock levels, and waste reduction to maintain product availability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Lead Trainer - General Manager
Smoothie King
Wichita, KS / Derby, KS
09.2023 - 09.2025
- Directed daily store operations, ensuring consistent service, product quality, and compliance with brand standards.
- Managed staffing schedules, hiring support, and onboarding to maintain coverage and team readiness.
- Trained team members on guest service, smoothie preparation, and operational procedures.
- Monitored inventory levels, ordering, and stock rotation to reduce waste and prevent shortages.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased net sales by 11.49%, increased check averages by 2.31%, and increased employee efficiency by 8.45% in the span of 7 months.
Shift Lead
Dunkin Dounts
Andover, KS
02.2023 - 08.2023
- Supervised front-line crew during shifts, maintaining service flow and task coverage
- Trained new team members on guest service, product standards, and shift procedures
- Assigned register, drive-thru, and prep duties to keep operations organized
- Monitored cash handling, drawer accuracy, and end-of-shift reconciliation
- Resolved customer concerns promptly to support efficient service
Food Runner / Host / Cashier
Chicken N Pickle
Wichita, KS
10.2020 - 02.2023
- Delivered food and beverages promptly to guests, verifying order accuracy before service.
- Coordinated with servers and kitchen staff to maintain smooth ticket flow during peak periods.
- Monitored expo line for completed orders, prioritizing timing and presentation standards.
- Assisted guests with menu questions and special requests, supporting attentive hospitality.
Education
High School Diploma -
Andover Central High School
Andover, KS05.2023
Skills
- Operations management
- P&L management
- Labor cost management
- Collaboration skills
- Business administration
- Marketing
- Problem resolution
- Deadline oriented
- Leadership and team building
- Team player
Certification
ServSafe Food Manager - Expires March 2031
Interests
Timeline
Assistant Manager - General Manager
The Big Biscuit
10.2025 - Current
Lead Trainer - General Manager
Smoothie King
09.2023 - 09.2025
Shift Lead
Dunkin Dounts
02.2023 - 08.2023
Food Runner / Host / Cashier
Chicken N Pickle
10.2020 - 02.2023
High School Diploma -
Andover Central High School