Jayliz Rodriguez

As a Behavior Technician, I provide comprehensive administrative and clinical support to ensure an efficient, patient-centered environment within the behavioral health setting. My role includes direct communication with patients, coordination of care, and support to providers throughout the treatment process.

Key Responsibilities

• Manage high-volume inbound and outbound calls to support patients, providers, and family members.
• Follow structured call-flow scripts to assess needs, provide accurate information, and guide next steps.
• Educate callers on services, care processes, eligibility steps, and follow-up instructions.
• Conduct intake and triage assessments and route cases appropriately based on urgency and insurance criteria.
• Schedule appointments, tele-video sessions, and follow-up visits while ensuring accurate documentation.
• Document all call outcomes, instructions, and updates in EMR and digital systems in a paperless environment.
• Coordinate care for patients receiving NeuroStar TMS and Spravato treatments by following clinical protocols.
• Support providers through administrative tasks, paperwork preparation, and record accuracy.
• Train new hires on workflows, communication expectations, and system navigation.
• Maintain productivity, accuracy, and customer service quality in a fast-paced, multi-tasking setting.

• Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
• Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
• Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
• Collaborated with pharmacists to provide high-quality patient care and tailored medications.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
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• Coordinated patient flow and maintained communication before, during, and after procedures.
• Conducted patient intake, medical history updates, and chart documentation.
• Managed instrument sterilization, exam room preparation, and surgical setup.
• Assisted surgeons during procedures by organizing tools, supplies, and workflow.
• Ensured accurate documentation of patient encounters and post-operative instructions.