Jaylon Jackson

- Handled both inbound and outbound calls, efficiently resolving customer concerns within a 10-minute window.

- Consistently achieved call service level, handle time, and productivity benchmarks.

- Fostered empathetic connections with customers, gaining recognition for exceeding service expectations.

- Delivered exceptional support by leveraging comprehensive knowledge of products and services to ensure a positive customer experience.

- Maintained up-to-date awareness of product and service enhancements.

- Educated customers on billing, payment processes, and support policies and procedures.

- Improved customer experience by promptly addressing concerns, demonstrating empathy, and resolving issues efficiently.

- Provided customers with information regarding billing, payment processing, and company policies and procedures.

- Worked closely with team members to raise customer service standards and ensure high client satisfaction.

- Handled daily phone inquiries, resolving a high volume of insurance-related issues for customers.

- Communicated with customers to understand their concerns about products or services, focusing on issue resolution and sales growth.

- Accurately recorded actions taken, solutions implemented, and account details to ensure effective customer account management.