Jaylon Wren
Missouri City,TX
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
7
7
years of professional experience
Work History
Home Customer Service Agent
Arise Virtual Solutions Inc
01.2021 - Current
- Collaborated closely with cross-functional departments to deliver high customer satisfaction
- Helped customers navigate website to order items online for added convenience and access to larger inventory
- Responded to website and email inquiries within 3 business days to maintain customer satisfaction and generate positive reviews
- Documented and updated customer records in CMS to record interactions and facilitate follow-up
- Assisted clients with product questions to facilitate online ordering process.
Customer Service Assistant
Target
09.2017 - 12.2020
- Refunded money and adjusted bills to resolve customer service or billing complaints
- Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service
- Answered customer questions about product availability and shipment times
- Utilized problem-solving skills to address customer queries and complaints
- Collaborated with other departments to guarantee customer satisfaction
- Organized and scheduled customer orders to appropriate departments
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Associate
Macy's Department Store
08.2016 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Informed customers about special promotions and provided detailed information for various products
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
High School Diploma -
Wooddale High School
Memphis, TN05.2018
Skills
- Customer Experience Management
- Productivity Standards
- Livechat Messaging
- Call Center Operations
- Process Transactions
- Understanding Customer Needs
- Strong Telephone Etiquette
- Online Chat
- Cost Control
Timeline
Home Customer Service Agent
Arise Virtual Solutions Inc
01.2021 - Current
Customer Service Assistant
Target
09.2017 - 12.2020
Customer Service Associate
Macy's Department Store
08.2016 - 08.2017
High School Diploma -
Wooddale High School
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