Jaylyn Silva
Urban League Of Broward County
Pompano Beach,FL
1
Certification
5
years of professional experience
Motivated professional with a proven ability to tackle new challenges and deliver results. Strong work ethic and adaptability foster success in dynamic environments. Exceptional interpersonal skills enhance collaboration and drive team effectiveness. Quick learner capable of mastering new skills independently and efficiently.
Work History
Diversion Case Manager
8 Months- Coordinated service delivery among various community resources to enhance client access and engagement.
- Monitored progress of clients, adjusting case plans based on changing circumstances and needs.
- Conducted comprehensive assessments to identify client needs and develop tailored support plans.
- Facilitated workshops to empower clients with skills for personal and professional development.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Dependency Case Manager
6 Months- Provided crisis intervention services when needed.
- Documented case notes and maintained accurate client records to support effective case management.
- Conducted home visits and monitored progress toward achieving established goals.
- Provided crisis intervention services during critical incidents.
- Collaborated with community partners such as schools, medical providers, probation officers, law enforcement and other agencies to ensure client's needs are met.
- Documented case notes and maintained accurate client records in systems.
- Met regularly with supervisor to review cases and discuss progress made by clients.
- Collaborated with community partners to coordinate services and address client's comprehensive needs.
Juvenile Detention Officer
5 Months- Supervised daily activities of juveniles in detention facility.
- Educated detained youths on available services to facilitate successful reintegration upon release.
- Managed crisis situations calmly and effectively to ensure safety.
- Transported juvenile detainees to court hearings and other appointments.
- Conducted regular safety checks throughout the detention center.
- Followed medical orders and dispensed medications.
- Provided emotional and physical support to juveniles in detention facilities.
- Delivered emotional and physical support to promote well-being and positive behavior among juveniles.
- Maintained records of individual detainees' progress and behavior while in custody.
- Provided supervisors with oral and written reports of work performed by inmates, inmate disturbances, and rule violations.
- Handled crisis situations with composure to maintain safety and security within the facility.
Graduate Assistant
4 Months- Assessed student needs through one-on-one meetings to address concerns related to residence hall living, fostering a supportive environment.
- Facilitated weekly staff meetings with RAs to coordinate events and programs, enhancing collaboration and addressing feedback on initiatives.
- Assessed student needs by conducting regular one-on-one meetings to discuss individual concerns or issues related to living in a residence hall.
- Enforced student conduct policies in residence halls, ensuring fair and consistent disciplinary actions to maintain a positive community.
Resident Assistant
9 Months- Managed crisis situations effectively by responding promptly to incidents involving health and safety risks or violations of university policy.
- Facilitated weekly staff meetings with RAs to review and enhance upcoming events and programs based on feedback from previous initiatives.
- Facilitated weekly staff meetings with RAs to review upcoming events and programs and provide feedback on previous initiatives.
- Enforced policies governing student conduct within the residence halls while ensuring fairness and consistency in disciplinary decisions.Coordinated engaging student events, including movie nights and game nights, to foster community and enhance resident interaction.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Educated residents on university policies and procedures related to residential living.
- Provided guidance to first year students transitioning into college life.
- Completed routine rounds, checking with residents to meet care needs.
- Demonstrated positive behavior and leadership skills to inspire a diverse group of individuals within the residence hall.
- Promoted diversity awareness by creating informative bulletin boards and hosting events that addressed and celebrated relevant issues.
Federal Work Study Student
9 Months- Assisted in day-to-day and responsibilities to facilitate operations of assigned department.
- Assisted department with special projects and tasks to meet deadlines.
- Worked with Resident life coordinator to make sure everything was run correctly.
- Completed routine rounds, checking with residents to meet care needs.
- Developed strong and trusting rapport with residents to facilitate smooth, quality care.
- Welcomed new residents and assisted with community adjustment.
- Served as positive role model for a diverse group of individuals.
Education
Master of Science - Master of Criminal Justice Administration
Bachelor of Science - Criminal Justice
High School Diploma
Skills
Problem solving
Documentation and reporting
Regulatory compliance
Strategic planning
Effective planning
Documentation management
De-escalation techniques
Problem solver
Time management
Critical thinking
Problem-solving
Relationship building
Active listening
Active listening
Case management
Case documentation
Accomplishments
- Resident Assistant of the year (2023-2024)
- Most dependable Resident Assistant of the year (2023-2024)
- Graduate with Cum Laude Honors
Certification
- Juvenile Justice Reform Certificate
- CPR and First Aid (Certification)
- AED (Certification)
Timeline
Diversion Case Manager
Urban League Of Broward County
12.2025 - CurrentRead More
Dependency Case Manager
ChildNet
05.2025 - 11.2025Read More
Juvenile Detention Officer
State of Florida-Department of Juvenile Justice
12.2024 - 05.2025Read More
Graduate Assistant
Bethune-Cookman University
08.2024 - 12.2024Read More
Resident Assistant
Bethune-Cookman University
08.2023 - 05.2024Read More
Federal Work Study Student
Bethune-Cookman University
08.2021 - 05.2022Read More
Northeast High School
High School Diploma
Read More
Bethune - Cookman University
Bachelor of Science from Criminal Justice
Read More
Bethune-Cookman University
Master of Science from Master of Criminal Justice Administration
Read More