Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAYLYN VINEY

Sacramento

Summary

Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Customer/Sales Representative

First Technology Federal Credit Union
09.2022 - 06.2025
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals
  • Emphasized product specifications to meet customer needs
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally
  • Assisted call-in customers with questions and orders
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month

Customer Service Representative

Hawkins Home Loans
07.2021 - 08.2022
  • Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remain calm and professional in stressful circumstances and effectively diffuse tense situations
  • Review credit histories from applicants and determine feasibility of granting requested loans
  • Observe corporate and federal regulatory policies in terms of data security, privacy, and confidentiality
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Customer Service Representative

Faneuil
11.2018 - 06.2021
  • Setting up annual coverage renewal, Comparing insurance plans for clients
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience
  • Answered inbound calls, chats, and emails to facilitate customer service
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements

Education

High School Diploma -

River City Highschool
West Sacramento, CA
06-2018

Skills

  • Time Management
  • POS systems
  • Building Customer Trust and Loyalty
  • Problem Anticipation
  • Resolution
  • Critical Thinking
  • Upbeat and Positive Personality
  • Goal-oriented mindset
  • Courteous with Strong Service Mindset
  • Customer account management
  • Salesmanship

Timeline

Customer/Sales Representative

First Technology Federal Credit Union
09.2022 - 06.2025

Customer Service Representative

Hawkins Home Loans
07.2021 - 08.2022

Customer Service Representative

Faneuil
11.2018 - 06.2021

High School Diploma -

River City Highschool

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