Jaylynn Carter
West Columbia,TX
Summary
Dynamic Shift Manager at Jack In The Box with a proven track record in employee training and customer service excellence. Skilled in decision-making and workplace safety, I enhanced team performance and reduced incidents significantly. Committed to fostering a positive environment while achieving operational goals through strategic planning and effective communication.
Knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. With my Food Handling License and Shift Manager Certificate.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Jack In The Box
West Columbia, Texas
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
Security Officer
New Empire Towing
Houston, Texas
10.2023 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Completed 10th Grade in High School -
Brazoswood High School
Clute, TXSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Workplace safety
- Energetic and enthusiastic
- Team development
Certification
- Food Safety Manager License, National Registry of Food Safety Professionals - Issued: February 12,2025 Expiration Date: February 12,2030
- Shift Manager Training - 02/12/2025 to 02/12/2030
Timeline
Shift Manager
Jack In The Box
11.2024 - Current
Security Officer
New Empire Towing
10.2023 - 10.2024
Completed 10th Grade in High School -
Brazoswood High School