Jaylynn Ross
San Diego,CA
Summary
Early-career IT professional with experience in network troubleshooting, helpdesk support, and Windows administration. Known for fast ticket resolution, clear communication, and improving system uptime in secure environments.
Overview
5
5
years of professional experience
Work History
Information Systems Technician
U.S Navy (NCTAMS LANT)
Norfolk, Virginia
07.2024 - 12.2026
- Maintained shipboard and shore information systems for Navy active duty communications.
- Troubleshot computer hardware, software, and network connectivity issues for sailors.
- Monitored system status, logs, and alerts for secure Navy network operations.
- Improved overall company performance through increased IT uptime and effective cost reductions.
- Deployed updates using automated tools such as Microsoft SCCM or WSUS.
Computer Helpdesk Technician
U.S. Navy (Hopper Global Communications Center)
Norfolk, Virginia
08.2021 - 01.2024
- Diagnosed hardware and software problems on desktops, laptops, and peripherals.
- Installed, configured, maintained and troubleshot hardware, software and peripherals.
- Installed updates, drivers, and standard business applications on user devices.
- Reset user passwords to restore account access. Managed account access for internal systems.
- Documented help desk tickets and tracked service requests to ensure timely resolution.
- Prioritized helpdesk tickets based on urgency to enhance response times and user satisfaction.
- Monitored system performance and responded to alerts accordingly.
- Maintained equipment inventory and prepared devices for deployment to support user readiness.
- Resolved customer inquiries in a timely manner.
Education
Information Technology
Information Warfare Training Command Corry Station
Pensacola, FL08-2021
Skills
- Help desk support
- Network troubleshooting
- Incident response
- System monitoring
- Ticket resolution
- Network configuration
- Windows administration
- Hardware repair
- Customer service
- Clear communication
- Multitasking
Timeline
Information Systems Technician
U.S Navy (NCTAMS LANT)
07.2024 - 12.2026
Computer Helpdesk Technician
U.S. Navy (Hopper Global Communications Center)
08.2021 - 01.2024
Information Technology
Information Warfare Training Command Corry Station