Summary
Overview
Work History
Education
Skills
Timeline
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Jayma Yancheck

Kirkland

Summary

Dynamic and loyal individual with over 20 years of experience in the customer service industry. Worked in high volume, fast paced as well as smaller neighborhood establishments. Expert in delivering first class authentic customer service. Delights in working with diverse groups of people.

Overview

20
20
years of professional experience

Work History

Server

Beardslee Public House
08.2016 - 02.2024
  • Fostered repeat business by getting to know customer names and orders.
  • Maintained a positive attitude during highly stressful situations.
  • Enthusiastically adapted during covid by switching job functions whenever needed.
  • successful at dispute resolutions using verbal and non verbal-skills.
  • consistently led in sales competitions.
  • Won the peer award two out of three years for best customer service.
  • Received more positive yelp reviews than any other server on the team.
  • Preemtively avoided conflicts by assuming positive intent.


Server

Rikki Rikki's
01.2004 - 04.2016
  • Proven dedication and loyalty illustrated by the number of years I worked there.
  • Became a vital part of a cohesive team breaking through cultural barriers and working as a team player.
  • Demonstrated flexability when asked to perform duties above and beyond the normal expectations such as switching to bartending when needed.
  • Established expert time management skills by delivering orders promptly from three seperate kitchens.
  • Trained new staff on procedures and policies.

Education

High School Diploma -

Bothell High School
Bothell, WA
06.1996

Skills

  • Communication
  • Problem solving
  • Patience
  • Empathy

Timeline

Server

Beardslee Public House
08.2016 - 02.2024

Server

Rikki Rikki's
01.2004 - 04.2016

High School Diploma -

Bothell High School

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Jayma Yancheck