Jaymaria Redix
Conway,AR
Summary
Licensed Personal Lines Insurance Agent with experience in auto policy sales, customer service, and regulatory compliance within the Arkansas market. Skilled in educating clients on coverage options, generating accurate quotes, and managing policies from issuance through renewal. Background in regulated financial environments, high-volume call handling, and customer retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Advantage 1 Auto Insurance
2025.07 - Current
- Sold and serviced auto insurance policies while maintaining active Arkansas Personal Lines license
- Educated customers on coverage options, deductibles, exclusions, and state insurance requirements
- Generated quotes and processed new business, renewals, endorsements, and cancellations
- Verified customer information and ensured compliance with underwriting and regulatory guidelines
- Resolved billing, coverage, and policy issues to retain customers
New Accounts Specialist
Cotton Belt Credit Union
2022.08 - 2024.09
- Opened and serviced consumer accounts in a regulated financial environment
- Verified documentation and ensured compliance with internal policies and procedures
- Maintained accurate customer and account records
- Resolved account issues efficiently and recommended additional products as appropriate
Customer Service Representative
Wipro
2021.02 - 2022.07
- Managed high-volume inbound calls assisting borrowers with mortgage payments, escrow accounts, and loan inquiries
- Resolved account discrepancies and provided clear explanations of loan terms, payment options, and servicing policies
- Processed payments and updated account information with a high level of accuracy and compliance
- Documented customer interactions thoroughly while meeting performance and quality standards
Department Manager
Ollie's Bargain Outlet
2018.02 - 2021.01
- Supervised daily operations, inventory control, and staff performance
- Managed cash handling and inventory accuracy
Education
High School Diploma -
Star City High School
Star City, AR05.2016
Skills
- Insurance Sales & Servicing
- Arkansas Insurance Regulations
- Policy Quoting & Processing
- Customer Retention
- Call Center Operations
- Regulatory Compliance
- Documentation Accuracy
Certification
Personal Lines License, Arkansas, Active
References
Jerrica Hampton (870) 341-0742
Kassidy Via (501) 200-0474
Russ Coffman (479) 806-1704
Timeline
Licensed Insurance Agent
Advantage 1 Auto Insurance
2025.07 - Current
New Accounts Specialist
Cotton Belt Credit Union
2022.08 - 2024.09
Customer Service Representative
Wipro
2021.02 - 2022.07
Department Manager
Ollie's Bargain Outlet
2018.02 - 2021.01
High School Diploma -
Star City High School