JENNIFER RENTERIA-BELTRAN
Oklahoma City,OK
Summary
Detail-oriented Licensed Property & Casualty Insurance Agent experienced in auto insurance, policy servicing, and customer support. Expertise in analyzing customer needs, reviewing policies, and resolving account issues efficiently. Proven ability to communicate effectively and manage multiple tasks in fast-paced environments. Aiming to leverage insurance knowledge and customer service skills in a Claims Specialist role.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Licensed Insurance Agent
Premier Insurance
Edmond, OK
05.2026 - 07.2026
- Reviewed existing customer accounts and insurance needs to identify appropriate coverage options and required information.
- Prepared accurate quotes for homeowners, auto, renters, motorcycle, and boat insurance, ensuring comprehensive policy details.
- Assisted customers with policy changes, endorsements, renewals, payments, and general account servicing.
- Reviewed account information and investigated customer inquiries to gather necessary information for precise resolution.
- Communicated policy and coverage information clearly while resolving account-related concerns and documenting activity.
- Managed multiple customer requests and priorities while maintaining accurate records and timely follow-up.
Licensed Insurance Agent
Progressive
Oklahoma City, OK
02.2025 - 05.2026
- Managed a high volume of inbound insurance inquiries while assessing customer needs and providing appropriate auto and specialty insurance coverage options.
- Reviewed customer information and policy details to identify coverage needs and explain insurance provisions clearly and accurately.
- Investigated customer questions and account concerns, identified appropriate solutions, and communicated resolutions effectively.
- Assisted with policy servicing and account issues while maintaining accurate documentation and following established procedures.
- Used active listening and problem-solving skills to address customer concerns and provide appropriate next steps.
- Balanced competing priorities in a fast-paced environment while maintaining accuracy, professionalism, and timely service.
- Worked independently within established guidelines while adapting to new systems, processes, and insurance products.
Customer Service Associate / Shift Leader
Walgreens
Oklahoma City, OK
08.2023 - 02.2025
- Delivered professional customer service by resolving inquiries, processing returns, and managing refunds and exchanges to enhance customer satisfaction.
- Supported daily operations and shift responsibilities, ensuring accuracy and attention to detail in procedures to maintain a smooth workflow.
- Provided guidance to coworkers and helped ensure adherence to company procedures.
- Handled cash and credit transactions with precision while managing multiple responsibilities in a fast-paced environment to uphold service standards.
Education
Associate's Degree -
Redlands Community College
05-2023
High School Diploma -
Ponca City High School
Skills
- Insurance coverage review
- Policy Servicing
- Customer Service
- Recordkeeping skills
- Attention to Detail
- High-Volume Work Environments
- Time Management
- Independent Work
- Problem Solving
- Communication skills
- Active Listening
Certification
Property & Casualty Insurance License
Timeline
Licensed Insurance Agent
Premier Insurance
05.2026 - 07.2026
Licensed Insurance Agent
Progressive
02.2025 - 05.2026
Customer Service Associate / Shift Leader
Walgreens
08.2023 - 02.2025
Associate's Degree -
Redlands Community College
High School Diploma -
Ponca City High School